B2B Customer Support Specialist (m/f/d)

Your mission

• Be the first point of contact for our B2B clients and ensure their inquiries are resolved quickly and professionally.
• Handle incoming support tickets via Jira Service Management with a strong focus on SLA compliance.
• Provide clear and friendly communication to clients and internal teams.
• Document solutions and contribute to our knowledge base for continuous improvement.

Your Skills

• Experience in customer support, ideally in a B2B software environment.
• Familiarity with Jira Service Management or similar ticketing systems.
• Strong communication skills in German and English (spoken and written).
• Solid IT understanding and ability to learn new software quickly.
• A proactive mindset and enjoyment in helping clients succeed.

Why Halvotec?

• Decide for yourself where you work most effectively-we offer flexible mobile office arrangements.
• You’ll always have access to state-of-the-art software, hardware, and workplace equipment.
• We aim to give you plenty of space to grow both professionally and personally, which is why we offer diverse training opportunities through our Halvotec Academy.
• You’ll experience a friendly atmosphere with short decision-making paths and a culture of appreciative feedback, where you can truly make an impact.
• With a subsidized membership to EGYM Wellpass, you can work out at gyms and access numerous sports and wellness facilities across Germany.
• And there are even more benefits we provide to our employees-feel free to take a look at https://halvotec.de/kultur/ to learn more.