Guest Services & Ops Coordinator
Guest Services & Operations Coordinator
Our client is seeking a proactive, tech-savvy Guest Services & Operations Coordinator to support a growing mid-term rental and property management business. This role will serve as a key operational partner, helping manage guest communications, coordinate property-related tasks, support internal systems, and identify opportunities to improve efficiency through technology and AI tools.
The ideal candidate is an exceptional communicator, highly organized, customer-focused, and comfortable working across multiple platforms and processes. This person will become an integral part of the team, helping streamline daily operations while allowing leadership to focus on growth and expansion.
RESPONSIBILITIES
Guest Communication & Support:
Respond to guest inquiries via phone, email, text, and messaging platforms
Handle guest issues and provide timely resolutions
Manage after-hours and weekend guest communications when needed
Coordinate with guests before, during, and after their stay
Maintain a high level of customer satisfaction and professionalism
Property Operations Coordination:
Coordinate with cleaning teams, maintenance vendors, and service providers
Track and resolve operational issues across properties
Ensure property readiness and guest experience standards are maintained
Support property onboarding and operational setup processes
Systems & Process Management:
Manage and update property management systems and internal platforms
Maintain accurate records and operational documentation
Assist with CRM management and workflow organization
Monitor operational metrics and identify areas for improvement
Administrative & Executive Support:
Assist leadership with operational projects and business initiatives
Coordinate schedules, follow-ups, and internal communications
Support reporting and business tracking activities
Help prioritize and organize ongoing operational tasks
AI & Process Improvement:
Utilize AI tools to improve workflows, documentation, and efficiency
Identify opportunities for automation and process optimization
Collaborate with leadership and technical teams to implement operational improvements
Create and maintain SOPs and operational documentation
ABOUT YOU
2+ years of experience in customer service, operations coordination, property management, hospitality, or executive support
Experience in short-term rentals, vacation rentals, Airbnb.
Experience with property management software (AppFolio, Guesty, Hostaway, Hospitable, OwnerRez, etc.)
Exceptional English communication skills (written and verbal)
Comfortable handling phone calls with customers and vendors
IA literate
Strong organizational and multitasking abilities
Experience working remotely in a fast-paced environment
Highly proactive and solution-oriented mindset
Strong attention to detail and follow-through
Ability to learn new systems and technologies quickly
Proficiency with Google Workspace and Microsoft Office
Reliable internet connection and professional home office setup
Availability to support some after-hours or weekend communications when required
Preferred Skills & Tools
Experience working with CRM systems
Spanish proficiency
Familiarity with AI tools such as ChatGPT, Claude, Gemini, or workflow automation platforms
Experience supporting founders, entrepreneurs, or growing businesses
Why You’ll Love It
Join a fast-growing company in the short-term rental industry
Work directly with leadership and play a key role in company growth
Gain exposure to operations, customer experience, property management, and business strategy
Help build scalable systems and processes using modern technology and AI
Enjoy a collaborative, entrepreneurial environment where your ideas and initiative are valued
Opportunity to grow into a larger operations or management role as the company expands