Hospitality Coordinator

Guests can book handpicked homes with a range of hotel-like amenities, including in-

person check-in and check-out, fresh linens and toiletries, and on-demand concierge

services. Some of your responsibilities will include the following:

GUEST EXPERIENCE (70% )

• Welcoming and checking out our Guests at the beginning and end of their stay
• Liaising with our centralized guest experience team to troubleshoot issues during

the stays

• Booking services for our guests (I.e parking, airport transfers, etc.)
• Coordinating with the CGE team to ensure that we are always prepared in advance

and can anticipate our Guests’ needs as much as possible

• Reviewing our Homes before the Guests arrive, liaising with Property Managers

and Owners to quickly solve any problems before or during our Guests’ stay

• Maintaining a full inventory of materials we need to best look after our Guests
• Analyzing feedback and working with the team to improve services
• Scheduling our operations, housekeeping, and maintenance providers for home

visits, and various tasks

PROPERTY MANAGEMENT (20%)

• Conducting home intakes to ensure properties meet Oasis standards
• Completing quarterly preventive maintenance checklist to upkeep our units

properly

• Scheduling maintenance and cleaning services to remedy wear and tear
• Updating home information on Oasis PMS

OWNER AND PROPERTY MANAGERS RELATIONS (10%)

• Maintaining the day-to-day relationship with owners and supply partners
• Being the main point of contact for the Property Managers for buildings where we

have Oasis Exclusive units

• Processing net-to-owner adjustments for tasks Oasis completed on behalf of

owners/ supply partners

You:

• Speak excellent English and Spanish
• Have at least 2-year experience in Hospitality, and/or vacation rental homes
• Ideally have experience working with vacation home owners
• Know CDMX like the back of your hand. In fact, it's even better than the back of

your hand, because who knows the back of their hand that well?

• Can multi-task
• Love to meet new people
• Are passionate about what you do
• Thrive under pressure

Your schedule:

• Flexible schedule to include, potentially, some weekends and holidays
• 40 hours per week as well as any additional check-ins and check-outs
• Required connectivity outside of office hours as hospitality never sleeps (don’t

worry, we aren’t looking for a bunch of insomniacs)