Data Exchange Coordinator

STChealth is looking for a strong individual to fill the position of Data Exchange Coordinator. In this position, you will be working to connect health care providers, pharmacies and clinics to STChealth's Provider Access Network - the nation's leading immunization intelligence network. Your work will enable a variety of clients to easily connect to immunization registries across all 50 states, and you will play a key role in building intelligent solutions for a healthier future - for you, your family and for communities all around the world.

Responsibilities:

· Facilitate the electronic data exchange between public and private client electronic health record (EHR) systems to state immunization information systems (IIS)

· Manage client relationships during the onboarding process, including running periodic client calls and addressing support questions via email and phone

· Configuring interfaces for new Pharmacy and Healthcare locations

· Initial data quality testing and validation of vaccine messaging.

· Maintain detailed documentation of processes.

· Establish and maintain strong relationships with state IIS staff.

· Contribute to client education.

· Provide high level customer service.

· Address questions and concerns from clients and provide frequent updates

· Troubleshoot and resolve interface connectivity/technical issues.

· Work closely with the Data Network Integration Analysts to ensure client satisfaction and process efficiency.

· Utilize and create documents/deliverables necessary for providing exceptional services and ensuring clear communication.

Required Skills, Experience and Knowledge:

· Experience working in a team-oriented environment.

· Ability to show initiative and utilize critical thinking skills to make important decisions

· Ability to manage multiple clients and projects/tasks simultaneously.

· Commitment to excellent customer service.

· Ability to collaborate with an engaged priority driven team.

· Minimum typing speed of 50 WPM with excellent spelling and grammar

· Excellent written and spoken English language communication skills

· Meets and maintains HIPAA regulations regarding Protected Health Information

· Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency.

What we offer:

• Plenty of opportunities to grow your career
• Comprehensive medical, dental, and vision benefits
• 3 weeks of vacation plus 5 personal days to recharge
• Employee stock ownership and RRSP program
• A chance to give back through community involvement
• Flexible work arrangements to suit your lifestyle