IT Support Analyst

At Hartwall, we manufacture the drinks people love to live and celebrate with. We are part of the Danish beverage company Royal Unibrew, a leading regional player in a number of markets primarily in Northern Europe, Italy and in the international malt beverage markets. Now we are looking for a new team member to join our Royal Unibrew IT team, that works in multiple markets.
 
Technology is essential to keeping our business running, from office environments to production lines. We are looking for an IT Support Analyst to help ensure that employees across Finland have the tools and support they need to do their work efficiently and securely.
This position is part of the Royal Unibrew Group IT organization, but your primary workplace will be at Hartwall's production facility in Lahti, Finland. You will also support other Royal Unibrew sites in Finland through regular onsite visits and close collaboration with colleagues across the business.


What will you be doing?
As an IT Support Analyst, you will be the local face of IT for many users in Finland. One day you might be troubleshooting a Microsoft 365 issue, the next deploying new equipment for production personnel, participating in a technology rollout, or helping resolve a site-critical incident.
You will support a broad range of technologies including workstations, mobile devices, printers, meeting room solutions and selected factory-related endpoints. The role combines hands-on support work with continuous improvement and close cooperation with both business and production teams.
Your responsibilities include:
Providing onsite IT support for users across Finnish locations.

Handling incidents and service requests escalated from the Service Desk.

Troubleshooting hardware, software and Microsoft 365 related issues.

Setting up and maintaining laptops, mobile devices, printers and meeting room technology.

Supporting technology used in both office and production environments.

Maintaining documentation and IT asset information.

Participating in local and international IT projects.

Travelling regularly between Royal Unibrew locations in Finland.



What are we looking for?
We are not looking for a specific personality type. What matters most is that you enjoy solving problems, take ownership of issues and can communicate clearly with a wide range of users.
To succeed in this role, you will likely have:
Experience from IT support, desktop support or onsite support roles.

Strong troubleshooting skills in Windows and Microsoft 365 environments.

A service-oriented mindset and good communication skills.

A structured approach to documentation and asset management.

Fluent Finnish and English language skills.

A valid driver's licence and willingness to travel within Finland.

Experience from manufacturing environments, Operational Technology (OT), ITIL-based processes or SAP is beneficial but not required.


Why join us?
This role offers a unique opportunity to work in an international IT organization while remaining close to day-to-day business operations. You will see the direct impact of your work, whether supporting office users, enabling production operations or helping implement new technologies.
You will become part of a collaborative Group IT team spanning several countries while working from one of Finland's leading beverage companies. We offer opportunities for learning, development and growth within both Hartwall and the wider Royal Unibrew Group.


Interested?
Please submit your application no later than 30.11.2026.
We review applications throughout the process and may begin interviews before the application deadline.
For further information regarding the role, please contact Anders Hansen at [email protected] or you may call Anders on 16th Nov at 1:00 p.m.
 
Hartwall’s mission is to refresh Finland. Every day we refresh people with our wide portfolio that ranges from water to wines and spirits. It includes iconic soft drinks such as Hartwall Jaffa, the world's first RTD drink Hartwall Original Long Drink and leading water brand Hartwall Novelle. We are also the partner of Heineken and Pepsi brands in Finland, and we import hundreds of quality beverages from around the world, from wines to coffee.
As a part of Royal Unibrew, we aim to produce the most sustainable drinks in the world. Our production facilities in Lahti and Turku are already carbon neutral, and our goal is to cut CO2 emissions in half by 2030 – throughout our entire value chain. We also promote a responsible drinking culture and bring new low and non-alcoholic products to our range. Making all this possible is our people: the well-being of our 700 Hartwall employees is our top priority.
www.hartwall.fi