Onboarding / Implementation Specialist
First seen by Alion on Nov 14, 2026.
Hashmeta AI helps businesses get found, chosen and cited in AI search. Founded in 2023 by the team behind Hashmeta Group, a Singapore digital agency since 2012, we build AI Visibility monitoring, an AI CMS and an AI CRM, and operate industry portals that connect businesses with their buyers. We are building our commercial engine across direct sales, partners, product-led growth and customer success: based in Singapore, working across Southeast Asia.
The roleGet new small-business customers to first value quickly after they sign up.
What you'll do- Verify account, billing and domain details for new customers
- Set up AI Visibility monitoring prompts and dashboards
- Configure CRM and CMS features where in scope
- Deliver tutorials and build help content from common questions
- 1+ year in SaaS implementation, onboarding or customer support
- Comfortable with websites and marketing tools; clear explainer to non-technical users
- 30 days: learn the products and shadow onboarding calls
- 60 days: own your onboarding queue end to end
- 90 days: meet the activation-time and onboarding-satisfaction targets
- Monthly base salary of S$3,840–4,800, based on skills and experience
- Clear 30/60/90-day goals and structured onboarding
- Daily hands-on work with AI tools in a fast-growing team
Send your CV with one or two concrete examples of results you delivered: numbers, links or work samples. Shortlisted candidates complete a short, role-relevant exercise as part of a structured interview process.
Hashmeta AI hires on merit and follows the Tripartite Guidelines on Fair Employment Practices.
Skills
Onboarding, Troubleshooting, Customer Support, Client Implementation, Documentation, Content Management System, Implementation Support, CRM Tools, Software as a Service (SaaS), Web Analytics, Training Delivery