Techno-Functional Consultant - Dynamics 365 CE
First seen by Alion on Sep 9, 2026.
Role Overview :
We are seeking a Dynamics 365 Customer Engagement (CE) Techno-Functional Consultant with a balanced mix of functional expertise and technical capability. The role involves driving end-to-end CRM solution delivery, including requirement analysis, system configuration, customization, and integration.
Key Responsibilities :
- Work with stakeholders to gather and translate business requirements into functional and technical solutions.
- Configure CRM components such as entities, forms, views, dashboards, business rules, and security roles.
- Develop and maintain plugins, custom workflows, JavaScript customizations, and integrations.
- Design and implement Power Platform solutions (Power Apps, Power Automate, Dataverse).
- Participate in solution design, architecture discussions, and deployment activities.
- Manage and support integrations using APIs, Azure services, and third-party platforms.
- Troubleshoot and resolve production issues, ensuring performance and stability.
- Ensure adherence to platform best practices, governance, and security standards.
Required Skills & Experience :
- Strong experience with Microsoft Dynamics 365 CE / CRM.
- Hands-on expertise in configuration and customization.
- Proficiency in C#, .NET, JavaScript, Plugins, and Custom Workflows.
- Experience with Power Platform (Power Apps, Power Automate, Dataverse).
- Knowledge of integration patterns, REST APIs, and Azure services.
- Ability to bridge functional requirements with technical implementation.
- Strong communication, stakeholder management, and problem-solving skills.
Nice to Have :
- Experience working with US stakeholders or global delivery teams.
- Exposure to Azure services such as Logic Apps, Functions, or Service Bus.
- Experience in Customer Service or Field Service modules.
Certifications :
- Microsoft Certified : Power Platform Developer Associate (PL-400)
- Microsoft Certified : Power Platform Functional Consultant Associate (PL-200)
- Microsoft Certified : Dynamics 365 Customer Service Functional Consultant (MB-230)
- Microsoft Certified : Dynamics 365 Sales Functional Consultant (MB-210)
- Any relevant Azure certifications (AZ-204, AZ-900, etc.)
Skills
CRM, Functional Consultant, Techno-Functional Consultant, MS Dynamics 365, Power Platform, PowerApps, Power Automate, Dataverse