ServiceNow HAM Developer
First seen by Alion on Sep 24, 2026.
Job Description :
Handle day to day Tasks, Incidents, and Remediation activities related to ServiceNow HAM.
- Ensure SLAs are consistently met for all HAM related tickets.
- Provide L2/L3 technical support for asset and inventory issues.
- Monitor and manage the dedicated HAM operations mailbox, responding to asset related queries within agreed timelines.
- Work closely with vendor partners to: Track devices, coordinate device return or correction, Ensure assets are updated accurately in ServiceNow.
- Escalate vendor or operational issues to the HAM Manager when required.
- Maintain a complete, accurate, and up to date technology asset inventory in ServiceNow.
- Handle ASN (Advanced Shipping Notice) field updates and correct records when errors occur.
- Perform detailed analysis of asset data imports using Import Sets and Transform Maps.
- Execute full remediation activities for asset data discrepancies and failures.
- Ensure asset lifecycle stages are correctly maintained (procurement to retirement).
- Perform minor development and enhancement activities related to HAM.
- Work on user stories, defect fixes, and configuration changes.
- Support configuration changes without impacting production stability.
- Identify recurring issues and support root cause analysis (RCA).
- Ensure asset normalization and data consistency standards are followed.
- Support audit and compliance activities related to HAM data.
- Document solutions and create/update knowledge articles as required.
Skills
ServiceNow, IT Asset Management, Incident Management, Technical Support, IT Operations