Technical Architect - Collaboration

Description

The Technical Architect role will develop, implement, and support collaboration services and solutions for consulting clients. This position will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

• Play an active role by collaborating with Practice Leads to create and maintain documents and procedures.
• Execute, with Project Managers and Practice Leads, on large projects on time and on budget.
• Provide active leadership and articulate to the Project Management Team on what is needed for success and lead the other Engineers to ensure tasks are being completed accurately and timely.
• Be the Lead Engineer on projects that have multiple different technologies.
• In collaboration with the Project Management Team Member, if applicable, provide daily updates on all projects and be proactive with communication to all parties on timelines, hours, resources, concerns, etc.
• Proactively execute collaboration between different business units to provide a world class experience for the customer.
• Demonstrate excellent communication skills and take a leadership role in Team and customer meetings.
• Contribute to product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them.
• Work in a team atmosphere between regional and virtual practices, while maintaining a professional and respectful demeanor.
• Maintain current vendor/industry specific certifications and stay current on new products and solutions.
• Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
• Continue to grow personally along the guidelines of the Engineering skills matrix, improving your skill set around project experience, leadership, certifications, and technical expertise.
• Meet annual billable goal hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

How to qualify:

• 5+ years in a technical related field
• Bachelor’s Degree or equivalent experience
• CCNP or equivalent level experience
• Experience designing and implementing Collaboration solutions - Cisco, Zoom, Microsoft Teams Voice
• Experience designing and implementing Video solutions - Cisco, Zoom, Microsoft Teams Voice
• Advanced Contact Center experience - Cisco, Zoom, Dynamics 365
• Maintain an outcome focused mindset
• Have strong prioritization skills
• Always be a team player
• Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers - we do it! We PRIDE ourselves on our Core Values of:

Performance- HBS is driven to achieve exceptional results in all aspects of our business.

Respect- HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation- HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development- HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence- HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

• Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
• Growth Opportunities
• Community Involvement
• Personal Development
• Employee and Family Celebrations
• Green Initiatives
• Personal Time Off
• Work Life Balance
• Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.