Hotel Manager

We are seeking an experienced and results-driven Hotel Manager to lead the overall operations of a hotel in Benin City. You will be responsible for delivering outstanding guest experiences, managing and motivating staff, controlling budgets, and maintaining the hotel’s standards and reputation. This is a leadership role that suits someone who is hands-on, service-minded, and commercially aware.

Responsibilities

• Oversee daily operations across front office, housekeeping, food and beverage, maintenance, and security
• Deliver excellent guest service and resolve complaints promptly and professionally
• Recruit, train, supervise, and appraise hotel staff
• Prepare and manage the hotel’s operating budget, controlling costs and maximizing revenue
• Monitor occupancy, revenue performance, and key hospitality metrics, and report to management
• Develop and implement sales and marketing strategies to attract and retain guests
• Ensure cleanliness, safety, hygiene, and compliance with regulatory standards
• Manage supplier and vendor relationships and procurement
• Maintain high standards of service, facility upkeep, and brand reputation
• Prepare regular performance and operations reports for ownership/management

Qualifications and requirements

• HND/B.Sc. in Hospitality Management, Business Administration, or a related field
• Minimum of 2 years’ hotel or hospitality management experience
• Strong leadership, people management, and guest-service skills
• Ability to manage staff, budgets, and day-to-day operations
• Good knowledge of hotel management or property management software
• Excellent communication and problem-solving skills
• Ability to work under pressure and flexible hours

Skills

Hotel operations, Leadership, Guest relations, Budgeting and cost control, Staff supervision, Revenue management, Complaint resolution, Property management systems, Problem-solving

Education

HND/B.Sc. in Hospitality, Business, or related field

Experience

3 to 5 years