Administrator - Apache Kafka, Windows PowerShell

Job Summary

Role Purpose Provide 24x7 operational support for messaging & integration engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Apache Kafka, IBM MQ, RabbitMQ, TIBCO EMS/RV and enterprise messaging services Key Responsibilities

• Broker, queue/topic, channel, consumer-lag and connection monitoring.
• Queue/topic, access, certificate, service and configuration support.
• Message-flow, clustering, failover, performance and DR troubleshooting.
• Monitor alerts, acknowledge tickets and restore services using approved runbooks.
• Execute approved incidents, requests and changes with complete evidence and timely updates.
• Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams.
• Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills
• 3-6 years of relevant enterprise production-support experience.
• Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope.
• Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability
• ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories.
• Observability, alert correlation, capacity reporting and SLA/KPI-based operations.
• Basic scripting and safe execution of approved automation. Education and Certifications
• Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience.
• Confluent/Kafka, IBM MQ or TIBCO certification preferred. Behavioural Competencies
• Clear written and verbal communication.
• Structured troubleshooting and ownership through closure.
• Collaboration across technical, vendor and business teams.
• Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance
• Validate recent hands-on production support, not only implementation exposure.
• Use scenario-based screening for troubleshooting, controlled change, escalation and communication.
• Confirm practical depth in the primary sk

Key Responsibilities

Role Purpose Provide 24x7 operational support for messaging & integration engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Apache Kafka, IBM MQ, RabbitMQ, TIBCO EMS/RV and enterprise messaging services Key Responsibilities

• Broker, queue/topic, channel, consumer-lag and connection monitoring.
• Queue/topic, access, certificate, service and configuration support.
• Message-flow, clustering, failover, performance and DR troubleshooting.
• Monitor alerts, acknowledge tickets and restore services using approved runbooks.
• Execute approved incidents, requests and changes with complete evidence and timely updates.
• Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams.
• Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills
• 3-6 years of relevant enterprise production-support experience.
• Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope.
• Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability
• ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories.
• Observability, alert correlation, capacity reporting and SLA/KPI-based operations.
• Basic scripting and safe execution of approved automation. Education and Certifications
• Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience.
• Confluent/Kafka, IBM MQ or TIBCO certification preferred. Behavioural Competencies
• Clear written and verbal communication.
• Structured troubleshooting and ownership through closure.
• Collaboration across technical, vendor and business teams.
• Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance
• Validate recent hands-on production support, not only implementation exposure.
• Use scenario-based screening for troubleshooting, controlled change, escalation and communication.
• Confirm practical depth in the primary sk

Skill Requirements

Role Purpose Provide 24x7 operational support for messaging & integration engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Apache Kafka, IBM MQ, RabbitMQ, TIBCO EMS/RV and enterprise messaging services Key Responsibilities

• Broker, queue/topic, channel, consumer-lag and connection monitoring.
• Queue/topic, access, certificate, service and configuration support.
• Message-flow, clustering, failover, performance and DR troubleshooting.
• Monitor alerts, acknowledge tickets and restore services using approved runbooks.
• Execute approved incidents, requests and changes with complete evidence and timely updates.
• Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams.
• Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills
• 3-6 years of relevant enterprise production-support experience.
• Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope.
• Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability
• ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories.
• Observability, alert correlation, capacity reporting and SLA/KPI-based operations.
• Basic scripting and safe execution of approved automation. Education and Certifications
• Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience.
• Confluent/Kafka, IBM MQ or TIBCO certification preferred. Behavioural Competencies
• Clear written and verbal communication.
• Structured troubleshooting and ownership through closure.
• Collaboration across technical, vendor and business teams.
• Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance
• Validate recent hands-on production support, not only implementation exposure.
• Use scenario-based screening for troubleshooting, controlled change, escalation and communication.
• Confirm practical depth in the primary sk

Other Requirements

Role Purpose Provide 24x7 operational support for messaging & integration engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Apache Kafka, IBM MQ, RabbitMQ, TIBCO EMS/RV and enterprise messaging services Key Responsibilities

• Broker, queue/topic, channel, consumer-lag and connection monitoring.
• Queue/topic, access, certificate, service and configuration support.
• Message-flow, clustering, failover, performance and DR troubleshooting.
• Monitor alerts, acknowledge tickets and restore services using approved runbooks.
• Execute approved incidents, requests and changes with complete evidence and timely updates.
• Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams.
• Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills
• 3-6 years of relevant enterprise production-support experience.
• Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope.
• Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability
• ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories.
• Observability, alert correlation, capacity reporting and SLA/KPI-based operations.
• Basic scripting and safe execution of approved automation. Education and Certifications
• Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience.
• Confluent/Kafka, IBM MQ or TIBCO certification preferred. Behavioural Competencies
• Clear written and verbal communication.
• Structured troubleshooting and ownership through closure.
• Collaboration across technical, vendor and business teams.
• Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance
• Validate recent hands-on production support, not only implementation exposure.
• Use scenario-based screening for troubleshooting, controlled change, escalation and communication.
• Confirm practical depth in the primary sk