ServiceNow Technical Lead

Overview

As aServiceNow Technical Lead at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.

The Opportunity

In this role you will:

• Act as the technical lead for the ServiceNow platform, providing direction on solution design, configuration, development and integration.
• Take technical ownership of platform health, performance, security, scalability and maintainability.
• Establish and maintain ServiceNow development, configuration and technical governance standards.
• Design, configure and develop ServiceNow solutions.
• Ensure solutions follow ServiceNow best practices, favouring standard platform capabilities and controlled configuration over unnecessary customisation.
• Assist with designing and supporting integrations between ServiceNow and other enterprise applications.
• Troubleshoot complex platform issues and provide technical leadership during major or recurring incidents.
• Review technical solutions and developments delivered internally or by implementation partners to ensure quality, security and maintainability.
• Lead the technical planning and delivery of ServiceNow upgrades, patches and releases, including impact assessment, testing and remediation.
• Proactively identify opportunities to improve platform performance, automation, security, user experience and technical debt.
• Work closely with business stakeholders, Enterprise Systems, architecture, integration and security teams to translate requirements into sustainable technical solutions.
• Provide technical guidance and mentoring to other colleagues working with the platform.

We would love to hear from you if you:

• Have a minimum of 8 years' experience working specifically in a ServiceNow Technical Lead, Lead Developer, Technical Consultant or equivalent senior technical ServiceNow role.
• Have strong hands-on experience designing, configuring and developing solutions on the ServiceNow platform.
• Have strong knowledge of JavaScript and ServiceNow scripting, including Business Rules, Client Scripts and Script Includes.
• Have practical experience with Flow Designer, IntegrationHub, REST APIs and ServiceNow integration patterns.
• Have experience designing and implementing secure ServiceNow access controls, including roles and ACLs.
• Have experience leading or providing technical ownership for ServiceNow platform upgrades and releases.
• Understand ServiceNow development and architecture best practices and the importance of maintaining an upgradeable, supportable platform with controlled customisation.
• Have experience troubleshooting complex ServiceNow technical and integration issues.
• Can translate business requirements into clear technical designs and solutions.
• Are comfortable reviewing and challenging technical solutions produced by developers, consultants and implementation partners.
• Have excellent stakeholder management and communication skills.
• Have strong organisational and prioritisation skills and can balance operational support, technical debt, project delivery and continuous improvement.
• Take a proactive approach to problem solving and technical risk management.
• Enjoy taking technical ownership and continually developing your knowledge of the ServiceNow platform.

Desirable Experience

It would be advantageous if you also have experience with:

• ServiceNow ITSM, including Incident, Problem, Change, Request and Knowledge Management.
• ServiceNow CMDB and Configuration Management.
• ITOM, Discovery, Service Mapping or Event Management.
• ServiceNow Service Catalog and Employee Center.
• ServiceNow Performance Analytics and reporting.
• ServiceNow IntegrationHub and MID Server implementations.
• Identity and access integrations, including Microsoft Entra ID/SSO.
• Agile delivery using Jira equivalent tooling.
• ITIL or IT Service Management practices.
• Working alongside enterprise architecture, cybersecurity, infrastructure and integration teams.
• Leading, mentoring or providing technical direction to developers and platform administrators.

Certifications

Relevant ServiceNow certifications would be advantageous, particularly:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Relevant Certified Implementation Specialist (CIS) certifications aligned to the modules being managed

All interviews are conducted either in person or virtually with video required.

About us

Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we’re not like the others. We’re different. Unique. It’s our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world’s most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team!

Diversity, inclusion and accessibility

Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you!