Engineer (Support & Operations)
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Location
In office (Lucknow)
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Nov 3, 2026.
Overview
Company
Impact
Profile match
HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
Job Summary
Service Desk - L1 - Analyst
Key Responsibilities
Incident Triage: Answer support calls, chats, and emails, and log them into ITSM ticketing systems (e.g., ServiceNow). User Support:
Skill Requirements
Understanding of Active Directory, O365 suite, networking principles (DNS, VPN), and remote troubleshooting tools.
Other Requirements
Exceptional customer service, patience, strong verbal and written communication, and ability to multitask.
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