Engineer - Wireless Networking

Job Summary

Job Summary : L1 Network Operations Center (NOC) Engineer - SD-WAN, WAN & Backbone Monitoring

Job Summary

We are seeking a proactive and detail-oriented L1 NOC Engineer to monitor and support enterprise SD-WAN, WAN, Internet, and Backbone network infrastructure. The candidate will be responsible for 24x7 network monitoring, incident detection, first-level troubleshooting, ticket management, and timely escalation to higher support teams, ensuring maximum network availability and performance.

Job Description : Networking

• TCP/IP, OSI Model

Key Responsibilities

Job Responsibilities : Network Monitoring & Operations

• Monitor SD-WAN, WAN, MPLS, Internet, Backbone, and LAN network infrastructure using network monitoring tools.
• Identify, analyze, and respond to network alarms, alerts, and events.
• Perform proactive monitoring to detect network degradation and potential outages.
• Monitor circuit utilization, packet loss, latency, jitter, and bandwidth consumption.
• Ensure adherence to SLAs and operational procedures.

Incident Management

• Perform first-level troubleshooting for network incidents.
• Create, update, and manage incident tickets in ITSM tools (ServiceNow, Remedy, etc.).
• Classify incidents based on severity and impact.
• Escalate unresolved or critical issues to L2/L3 support teams and service providers.
• Track incidents until closure and maintain communication with stakeholders.

SD-WAN Operations

• Monitor SD-WAN controllers, edge devices, tunnels, and overlay networks.
• Verify SD-WAN site connectivity and application performance.
• Identify tunnel failures, routing issues, and device health concerns.
• Escalate configuration-related issues to engineering teams.

WAN & Backbone Monitoring

• Monitor WAN/MPLS circuits and backbone connectivity.
• Troubleshoot link failures, interface errors, routing anomalies, and performance issues.
• Coordinate with telecom carriers and ISPs for circuit-related incidents.
• Validate service restoration after troubleshooting activities.

Reporting & Documentation

• Maintain network operation logs and shift handover reports.
• Document incidents, troubleshooting actions, and resolutions.
• Generate daily, weekly, and monthly network health reports.
• Update knowledge base articles and operational runbooks.

Shift Operations

• Work in a 24x7 rotational shift environment.
• Participate in shift handovers and operational reviews.
• Follow standard operating procedures and escalation matrices.

Skill Requirements

Skill Requirement : Networking

• TCP/IP, OSI Model
• Routing Protocols: BGP, OSPF, EIGRP
• MPLS and VPN Technologies
• WAN Technologies
• SD-WAN Fundamentals
• DNS, DHCP, NAT

Monitoring Tools

Experience with one or more:

• SolarWinds
• SevOne
• LogicMonitor
• PRTG
• ThousandEyes
• Cisco Catalyst Center
• iObserve

Vendor Knowledge (Preferred)

• Cisco SD-WAN (Viptela)
• Cisco Routers & Switches
• Fortinet SD-WAN
• Versa Networks
• VMware VeloCloud
• Juniper Networks

ITSM Tools

• ServiceNow
• Remedy
• Jira Service Management

________________________________________

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related field.
• 0-3 years of experience in NOC, Network Monitoring, or Network Operations.
• Basic understanding of SD-WAN, WAN, and Routing concepts.
• Knowledge of incident and change management processes.

________________________________________

Preferred Certifications

• CCNA
• Cisco SD-WAN Fundamentals
• CompTIA Network+
• Juniper JNCIA
• Fortinet NSE (Associate/Fundamentals)

________________________________________

Key Competencies

• Strong troubleshooting and analytical skills.
• Good verbal and written communication.
• Ability to work under pressure during major incidents.
• Customer-focused mindset.
• Team collaboration and stakeholder management.
• Attention to detail and operational discipline.

KPIs

• Incident Response Time (MTTA)
• Mean Time to Resolution (MTTR)
• SLA Compliance
• Alarm Acknowledgement Time
• Ticket Quality and Documentation
• Shift Handover Accuracy

Other Requirements

Other Requirement : Networking

• TCP/IP, OSI Model
• Routing Protocols: BGP, OSPF, EIGRP
• MPLS and VPN Technologies
• WAN Technologies
• SD-WAN Fundamentals
• DNS, DHCP, NAT

Monitoring Tools

Experience with one or more:

• SolarWinds
• SevOne
• LogicMonitor
• PRTG
• ThousandEyes
• Cisco Catalyst Center
• iObserve

Vendor Knowledge (Preferred)

• Cisco SD-WAN (Viptela)
• Cisco Routers & Switches
• Fortinet SD-WAN
• Versa Networks
• VMware VeloCloud
• Juniper Networks

ITSM Tools

• ServiceNow
• Remedy
• Jira Service Management

________________________________________

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related field.
• 0-3 years of experience in NOC, Network Monitoring, or Network Operations.
• Basic understanding of SD-WAN, WAN, and Routing concepts.
• Knowledge of incident and change management processes.

________________________________________

Preferred Certifications

• CCNA
• Cisco SD-WAN Fundamentals
• CompTIA Network+
• Juniper JNCIA
• Fortinet NSE (Associate/Fundamentals)

________________________________________

Key Competencies

• Strong troubleshooting and analytical skills.
• Good verbal and written communication.
• Ability to work under pressure during major incidents.
• Customer-focused mindset.
• Team collaboration and stakeholder management.
• Attention to detail and operational discipline.

KPIs

• Incident Response Time (MTTA)
• Mean Time to Resolution (MTTR)
• SLA Compliance
• Alarm Acknowledgement Time
• Ticket Quality and Documentation
• Shift Handover Accuracy