Process Manager

Job Summary

We are seeking an experienced and result-oriented Assistant Manager - Global Trade Compliance to lead trade compliance and supply chain operations while ensuring adherence to global trade regulations, customer commitments, and operational excellence. The ideal candidate should possess strong people leadership skills, extensive supply chain experience, SAP expertise, and proven customer-facing capabilities.

Key Responsibilities

Global Trade Compliance & Supply Chain Operations

• Ensure compliance with global trade regulations, import/export controls, customs requirements, and corporate policies.
• Manage end-to-end supply chain operations while maintaining regulatory compliance and business continuity.
• Support trade compliance activities including classification, screening, documentation review, and audit readiness.
• Drive process standardization and compliance governance across functions.
• Understanding of EAR, ITAR, OFAC, HTS Classification, ECCN, and export licensing processes.
• Knowledge of international shipping and customs procedures.

Team Leadership

• Lead and manage a team of 15+ members, ensuring productivity, engagement, and performance management.
• Coach, mentor, and develop team members to build future-ready capabilities.
• Foster a high-performance culture focused on quality, compliance, and customer satisfaction.

Customer & Stakeholder Management

• Act as the primary point of contact for clients and key stakeholders.
• Build strong customer relationships and ensure high levels of customer satisfaction.
• Conduct regular governance meetings, operational reviews, and business discussions with customers.
• Handle escalations effectively and drive timely resolution.

Process Excellence & Value Creation

• Identify and implement value-added initiatives that improve operational efficiency, compliance, quality, and customer experience.
• Drive continuous improvement projects, automation opportunities, and process transformation initiatives.
• Demonstrate measurable business impact through productivity improvements, cost optimization, and service enhancements.

SAP & Systems Management

• Utilize SAP extensively for supply chain and trade compliance operations.
• Support process optimization through SAP functionalities and reporting capabilities.
• Partner with business and technical teams to enhance system effectiveness and compliance controls.

Service Delivery & Compliance

• Ensure adherence to Service Level Agreements (SLAs), operational KPIs, and compliance requirements.
• Monitor performance metrics and drive corrective actions where required.
• Support internal and external audits and maintain process documentation.

Skill Requirements

Education

• Bachelor’s degree in supply chain management, Commerce, Business Administration, Logistics, Engineering, or related discipline.
• Master's Degree preferred.

Experience

• Minimum 10 years of experience in Supply Chain Management.
• Minimum 5 years of experience managing teams of 15+ members.
• Minimum 5 years of SAP exposure in supply chain-related processes.
• Proven experience in customer handling, stakeholder management, and service delivery.
• Demonstrated contributions to value-added initiatives, process improvements, or transformation projects.

Preferred Experience

• Experience in Global Trade Compliance (GTC), Import/Export Compliance, Customs Compliance, or International Trade Operations.
• Exposure to multinational business environments and global stakeholders.

Other Requirements