Product Specialist

Job Summary

The Product / Solution Owner is responsible for defining, prioritizing, and delivering products or solutions that address customer needs and align with business objectives under the supervision of the Global product Lead. Acting as the link between stakeholders/customer and development teams, this role ensures that product features are well-defined, value-driven, and delivered on time with the desired quality and functionnalities

Key Responsibilities

Maintain a clear roadmap that aligns with business goals and market demands in agreement of the Global Product Lead.

• Own end-user documentation preparation and maintenance
• Translate strategic direction into actionable plans for delivery teams.
• Own, prioritize, and refine the product backlog for inFO SCL based on value, customer feedback, and technical feasibility with a strong focus on small enhancements, Persona/Permission sets management.
• Write clear and concise user stories with defined acceptance criteria.
• Ensure the backlog is transparent, visible and understood by all stakeholders.
• Engage with customers, business leaders, and subject matter experts to gather requirements and feedback.
• Serve as the primary point of contact for product-related inquiries and decisions.
• Align product priorities with stakeholder expectations and customer needs.
• Collaborate with cross-functional teams including engineering, design, QA, and operations to ensure timely delivery.
• Participate in Agile ceremonies such as sprint planning, sprint reviews, and retrospectives.
• Make scope and priority decisions to balance business needs with technical constraints within its own functional domain.
• Analyze product performance data and customer feedback to identify improvements.
• Drive continuous enhancement of product features, processes, and delivery methods.

Skill Requirements

Bachelor’s degree in Computer Science, Engineering, or related field.

• 2-4 years of experience in product ownership, solution management, or a similar role. 2-4 years of experience in Salesforce Sales and Service Cloud solutions
• Strong understanding of Agile/Scrum methodologies.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to balance technical understanding with business and customer perspectives.

Other Requirements

Salesforce platform knowledge

Customer Focused and analytic thinking

Stakeholder communication

Experience with Backlog management