Scrum Master

Job Summary

Key Responsibilities

Business Analysis

• Elicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases).
• Own backlog refinement alongside the Product Owner - ensure stories are ready, sized, and understood before they enter a sprint.
• Define integration requirements across the platform's key data flows - catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export - ensuring functional specs cover end-to-end behaviour across all touchpoints.
• Analyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales.
• Act as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects - ensuring specs are understood across all parties and time zones.
• Coordinate UAT cycles, manage defect triage, and drive issues to resolution.
• Produce and maintain data flow diagrams and process maps for key commerce journeys.
• Assess the functional impact of incidents and change requests, feeding findings into the team's decision-making.

Scrum Mastering

• Facilitate all Scrum ceremonies - daily stand-up, sprint planning, backlog refinement, sprint review, and retrospective - keeping each timeboxed and outcome-focused.
• Actively identify and remove impediments; escalate cross-Maison and vendor blockers with urgency and follow-through.
• Shield the team from mid-sprint scope changes; negotiate trade-offs with the Product Owner and stakeholders when priorities shift.
• Coach the team on agile principles and self-organisation through modelling and questioning, not directing.
• Use sprint metrics (velocity, burndown, sprint goal completion, escaped defects) to drive improvement conversations - not as a compliance instrument.
• Own the Definition of Done, including SFCC-to-MuleSoft integration handoffs and cross-environment verification.
• Facilitate cross-team and cross-Maison coordination where dependencies exist.
• Drive retrospectives toward one or two concrete, tracked improvement actions per sprint.

Distributed Team Facilitation

• Schedule ceremonies around the CET/IST overlap window (approximately 10:00--14:00 CET / 13:30--17:30 IST) to maximise live participation.
• Champion async-first practices: pre-shared sprint goals, refinement pre-reads circulated 24 hours in advance, recorded sprint review demos for stakeholders who cannot attend live.
• Maintain shared boards (Jira) as the single source of truth; enforce cameras-on as a team norm during ceremonies; call on people by name to draw out input.
• Integrate the external delivery partner's engineers as full team members - not a separate stream - and negotiate with their delivery leads on cross-organisational blockers.
• Run periodic team-health checks to surface engagement issues and prevent geographic silos.

Required Skills & Experience

Experience

• 6-8 years of combined experience in business analysis and agile facilitation, with at least 2--3 years in each discipline.
• Minimum 2--3 years working specifically on SFCC / Demandware projects (CRM, Marketing Cloud, or Service Cloud experience alone does not qualify).
• At least one full SFCC B2C Commerce implementation or major platform support engagement as the BA defining functional requirements.
• Demonstrated experience facilitating Scrum for distributed or offshore teams, including vendor/outsourced delivery.
• Retail e-commerce experience is mandatory; luxury or fashion retail is strongly preferred.
• Multi-brand or multi-site programme experience preferred.

Key Responsibilities

Key Responsibilities

Business Analysis

• Elicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases).
• Own backlog refinement alongside the Product Owner - ensure stories are ready, sized, and understood before they enter a sprint.
• Define integration requirements across the platform's key data flows - catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export - ensuring functional specs cover end-to-end behaviour across all touchpoints.
• Analyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales.
• Act as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects - ensuring specs are understood across all parties and time zones.
• Coordinate UAT cycles, manage defect triage, and drive issues to resolution.
• Produce and maintain data flow diagrams and process maps for key commerce journeys.
• Assess the functional impact of incidents and change requests, feeding findings into the team's decision-making.

Skill Requirements

Required Skills & Experience

Experience

• 6-8 years of combined experience in business analysis and agile facilitation, with at least 2--3 years in each discipline.
• Minimum 2--3 years working specifically on SFCC / Demandware projects (CRM, Marketing Cloud, or Service Cloud experience alone does not qualify).
• At least one full SFCC B2C Commerce implementation or major platform support engagement as the BA defining functional requirements.
• Demonstrated experience facilitating Scrum for distributed or offshore teams, including vendor/outsourced delivery.
• Retail e-commerce experience is mandatory; luxury or fashion retail is strongly preferred.
• Multi-brand or multi-site programme experience preferred.

Other Requirements

Key Responsibilities

Business Analysis

• Elicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases).
• Own backlog refinement alongside the Product Owner - ensure stories are ready, sized, and understood before they enter a sprint.
• Define integration requirements across the platform's key data flows - catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export - ensuring functional specs cover end-to-end behaviour across all touchpoints.
• Analyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales.
• Act as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects - ensuring specs are understood across all parties and time zones.
• Coordinate UAT cycles, manage defect triage, and drive issues to resolution.
• Produce and maintain data flow diagrams and process maps for key commerce journeys.
• Assess the functional impact of incidents and change requests, feeding findings into the team's decision-making.

Scrum Mastering

• Facilitate all Scrum ceremonies - daily stand-up, sprint planning, backlog refinement, sprint review, and retrospective - keeping each timeboxed and outcome-focused.
• Actively identify and remove impediments; escalate cross-Maison and vendor blockers with urgency and follow-through.
• Shield the team from mid-sprint scope changes; negotiate trade-offs with the Product Owner and stakeholders when priorities shift.
• Coach the team on agile principles and self-organisation through modelling and questioning, not directing.
• Use sprint metrics (velocity, burndown, sprint goal completion, escaped defects) to drive improvement conversations - not as a compliance instrument.
• Own the Definition of Done, including SFCC-to-MuleSoft integration handoffs and cross-environment verification.
• Facilitate cross-team and cross-Maison coordination where dependencies exist.
• Drive retrospectives toward one or two concrete, tracked improvement actions per sprint.

Distributed Team Facilitation

• Schedule ceremonies around the CET/IST overlap window (approximately 10:00--14:00 CET / 13:30--17:30 IST) to maximise live participation.
• Champion async-first practices: pre-shared sprint goals, refinement pre-reads circulated 24 hours in advance, recorded sprint review demos for stakeholders who cannot attend live.
• Maintain shared boards (Jira) as the single source of truth; enforce cameras-on as a team norm during ceremonies; call on people by name to draw out input.
• Integrate the external delivery partner's engineers as full team members - not a separate stream - and negotiate with their delivery leads on cross-organisational blockers.
• Run periodic team-health checks to surface engagement issues and prevent geographic silos.

Required Skills & Experience

Experience

• 6-8 years of combined experience in business analysis and agile facilitation, with at least 2--3 years in each discipline.
• Minimum 2--3 years working specifically on SFCC / Demandware projects (CRM, Marketing Cloud, or Service Cloud experience alone does not qualify).
• At least one full SFCC B2C Commerce implementation or major platform support engagement as the BA defining functional requirements.
• Demonstrated experience facilitating Scrum for distributed or offshore teams, including vendor/outsourced delivery.
• Retail e-commerce experience is mandatory; luxury or fashion retail is strongly preferred.
• Multi-brand or multi-site programme experience preferred.