Senior Technical Manager

Job Summary

We are looking for a Senior Technical Product Managerto own end-to-end the roadmap and delivery of digital and AI-enabled solutionsacross several Markets and business functions. The role combines strong product ownership, project coordination and hands-on technical leadership: shaping architecture and integrations, steering engineers and partners, and running delivery from requirements and Business Acceptance Testing to go-live.

Key Responsibilities

• Own product roadmap and backlog of the assigned products, aligned with business goals and the Group strategy.
• Gather requirements with Global and Country users; translate them into epics, user stories and acceptance criteria; prioritise on value.
• Validate architecture, APIs and integrations with enterprise platforms (e.g., CRM, ATS, ERP, Microsoft 365) with IT, Architecture and Security.
• Choose the right technology per need, knowing the difference between automation, GenAI, RAG and agentic AI capabilities.
• Steer internal developers and external partners: sprint planning, reviews, quality checks and effort estimates.
• Manage DEV / BAT / PROD environments and release cycles, ensuring performance, reliability, cost and security.
• Organise and run Business Acceptance Testing (BAT): test plan, testers, scenarios, defect tracking and sign-off.
• Plan Country onboarding and roll-out (readiness, user access, go-live, hypercare) and act as escalation point for production issues.
• Monitor usage and value KPIs (e.g., MAU, adoption, incidents); turn user feedback into prioritised backlog items.
• Ensure governance steps (Responsible AI, privacy, security, documentation) before go-live; produce release notes and demos.

Skill Requirements

• 5+ years of experience in software engineering, technical leadership or solution architecture.
• 5+ years in product ownership / product management of digital products, including multi-country roll-outs.
• Bachelor's or Master's degree in Computer Science, Engineering or a related field.
• Proven technical product management experience on enterprise software / SaaS in multi-country environments.
• Hands-on technical background (software engineering / tech lead): APIs, Azure cloud, data integration, DevOps.
• Clear understanding of AI capabilities (GenAI, RAG, agents, classic ML, automation) and which fits each use case.
• Experience organising UAT / BAT, release management and go-live activities.
• Proficiency in Agile delivery and Azure DevOps; comfortable with usage dashboards (e.g., Power BI).
• Experience managing vendors and distributed teams in cross-border, global or matrix organizations.
• Ability to explain complex technical topics clearly to senior business stakeholders.

Other Requirements

• Product Owner certification (PSPO / CSPO)
• Azure certification (e.g., AZ-204, AI-900); experience with Power Platform / Power Automate / Copilot Studio
• Experience in HR services, staffing or recruitment, or in shared services / GBS processes
• Salesforce environments experience