Salary
≈ $17k – $40k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Senior
Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 28, 2026.
Overview
Company
Impact
Profile match
HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
Job Summary
Own voice/SBC architecture, high-severity telephony incidents and carrier/vendor escalation.
Key Responsibilities
- Lead advanced SIP, SBC, media, carrier and ACS problem resolution and RCA.
- Own SBC HA/DR design, capacity, upgrades, security and architecture governance.
- Review high-risk telephony changes, dial plans, certificates and routing design.
- Lead carrier and SBC-vendor escalations and validate corrective actions.
- Mentor L2 engineers and establish voice monitoring and diagnostic standards.
Skill Requirements
- Advanced Ribbon SBC architecture, SIP engineering, media security and HA/DR.
- ACS/Teams voice architecture, carrier interconnects and regulatory awareness.
- Packet/SIP analysis, capacity, resilience and complex RCA.
- Technical leadership, vendor governance and customer communication.
Other Requirements
- Advanced SBC vendor and Teams Voice certifications preferred.
- Experience with large outbound contact-center voice estates.
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