SeniorAdministrator - IAM Operations

Job Summary

IAM

Key Responsibilities

Position Summary

• The L2 IAM Security Engineer serves as the Support Engineer for One Identity Manager, DWGM and WAMS This role is responsible for incident management, service requests, user reported issues, change and release support, server health monitoring, server patching, installation of hot fixes. Key Responsibilities:
• Monitor the health, performance, and availability of WAMS, DWGM, and DPSP applications and proactively identify service disruptions.
• Manage and resolve production incidents, service requests, and operational escalations within defined SLA targets.
• Perform detailed troubleshooting of user-reported issues, system errors, workflow failures, and access-related concerns before escalating to L3 SMEs.
• Analyze application logs, job failures, alerts, and system-generated exceptions to determine root causes and implement approved resolutions.
• Execute routine operational activities including access provisioning, entitlement validation, account management, data corrections, and scheduled maintenance tasks.
• Coordinate with business stakeholders, support teams, and L3 SMEs to drive issue resolution and ensure timely communication of incident status and recovery actions.
• Support production deployments, change implementations, post-release validations, and rollback activities as required.
• Monitor batch jobs, workflows, integrations, and data synchronization processes to ensure successful execution and business continuity.
• Create and maintain operational documentation, runbooks, SOPs, troubleshooting guides, and knowledge base articles.

Skill Requirements

Identify recurring issues, process gaps, and operational risks, and raise recommendations for automation, service improvements, and permanent fixes.

• Support audit, compliance, and governance activities by maintaining operational evidence, tracking control adherence, and ensuring process compliance.
• Participate in problem management activities, perform preliminary root cause analysis, and provide detailed findings to L3 teams for complex technical investigations.
• Track service performance metrics, operational trends, and key support KPIs to improve platform stability and user experience.
• Ensure adherence to operational best practices, security guidelines, and established support processes across WAMS, DWGM, and DPSP platforms.

Other Requirements

NA