SeniorAdministrator - IAM Operations

Job Summary

Responsible for resolving complex technical issues related to Saviynt's IAM platform, ensuring clients' security, compliance, and access control needs are met. Job Description :

• Troubleshoot and resolve complex technical issues related to Saviynt's platform.

• Collaborate with clients and cross-functional teams to address IAM challenges and provide solutions.
• Manage and maintain Saviynt's IAM systems and configurations.
• Resolve tickets escalated from L1/help desk including user access issues, provisioning issues, configuration errors and providing timely resolution to the logged tickets
• Implement minor configuration changes such as modifying workflows or updating roles to fix the issues
• Run access recertification campaigns, generate and share ad hoc reports
• Support AD based and out of the box applications onboarding by performing testing and resolving the issues
• Work closely with L3 resource for escalated issues
• Assist in knowledge sharing and training of L1 support and clients on Saviynt's IAM platform.
• Run health checks and share reports
• Participate and contribute to requirement gathering activities
• Collaborate with L3 resource to work on integration/connector related issues which require heavy configuration change
• Monitor/analyze the logs for any errors, debug and troubleshoot issues related to Saviynt EIC
• Customize reports as per requirement
• Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.
• Ensure security, compliance, and access control requirements are met through Saviynt.
• Utilize scripting languages and tools to automate IAM processes and tasks.
• Participate in the continuous improvement of IAM support processes and best practices.

Key Responsibilities

Troubleshoot and resolve complex technical issues related to Saviynt's platform.

• Collaborate with clients and cross-functional teams to address IAM challenges and provide solutions.
• Manage and maintain Saviynt's IAM systems and configurations.
• Resolve tickets escalated from L1/help desk including user access issues, provisioning issues, configuration errors and providing timely resolution to the logged tickets
• Implement minor configuration changes such as modifying workflows or updating roles to fix the issues
• Run access recertification campaigns, generate and share ad hoc reports
• Support AD based and out of the box applications onboarding by performing testing and resolving the issues
• Work closely with L3 resource for escalated issues
• Assist in knowledge sharing and training of L1 support and clients on Saviynt's IAM platform.
• Run health checks and share reports
• Participate and contribute to requirement gathering activities
• Collaborate with L3 resource to work on integration/connector related issues which require heavy configuration change
• Monitor/analyze the logs for any errors, debug and troubleshoot issues related to Saviynt EIC
• Customize reports as per requirement
• Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.
• Ensure security, compliance, and access control requirements are met through Saviynt.
• Utilize scripting languages and tools to automate IAM processes and tasks.
• Participate in the continuous improvement of IAM support processes and best practices.

Skill Requirements

Profound knowledge of Saviynt's IAM platform, configurations, and integrations.

• Familiarity with IAM technologies, concepts, and best practices.
• Understanding of regulatory compliance standards relevant to IAM, such as GDPR, HIPAA, or similar regulations.
• In-depth knowledge of Saviynt connectors and their configurations for various applications, ensuring seamless integration and effective access governance.
• Assist in the development and maintenance of custom connectors within the Saviynt platform to address unique organizational requirements. This includes customization, testing, and documentation of custom connectors.
• Experience in troubleshooting and resolving complex technical issues within Saviynt.
• Proficiency in managing and maintaining Saviynt's IAM systems.
• Knowledge of scripting languages and tools for automating IAM processes.
• Strong understanding of access control, security protocols, and IAM administration.
• Familiarity with Active Directory, LDAP, and other authentication protocols.

Other Requirements

Saviynt IAM