SME - Cisco Contact Center

HCLTech • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • SQL • 12 days ago
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Salary
≈ $13k – $34k per year (Estimated)
Location
In office (Chennai)
Seniority
Senior · 7+ years exp

Confirmed on the employer's own hiring board on Oct 27, 2026. First seen by Alion on Oct 15, 2026.

Overview
Company
Impact
Profile match

HCLTech

HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
hcltech.com • HQ: Noida, India • Science & Engineering • Professional Services • Cybersecurity • Systems Integrators • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1976
Tech stack of HCLTech

Job Summary

Expertise knowledge in UCCE, ICM, Cisco IPT with 7+ years of relevant experience

Key Responsibilities

Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience

Skill Requirements

UCCE, ICM, Cisco IPT

Other Requirements

Expertise in SIP protocol, SIP call flow and SIP troubleshooting

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