Support Lead
Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 29, 2026.
Job Summary
Provide senior SAP development support for the AMS tower by resolving defects, delivering minor enhancements and maintaining custom SAP applications across Sonova's SAP core and add-on ecosystem.
SAP technical domain, ABAP/Fiori custom development, interfaces, forms, reports, workflows, Gateway/OData, SAP Solution Manager documentation and production support for Finance, Operations, OTC and MM/PP processes.
Key Responsibilities
Develop, troubleshoot and enhance ABAP objects, custom reports, forms, interfaces, conversions, enhancements, workflows and user exits/BAdIs in line with Sonova coding standards.
Resolve L2/L3 incidents and defects linked to custom SAP development, prioritising service continuity and SLA adherence for business-critical processes.
Support minor enhancements, service requests and small changes from design through build, unit testing, transport and deployment.
Perform root-cause analysis for recurring development issues, recommend permanent fixes and update runbooks/SOPs to support shift-left execution.
Skill Requirements
Mandatory skills
ABAP and ABAP OO
S/4HANA/ECC custom development
Debugging and performance tuning
BAdI/user exits/enhancement framework
IDoc/RFC/BAPI/OData basics
SAP Gateway and Fiori integration awareness
SAP forms: Smart Forms/SAPscript/Adobe Forms
Transport and release management
ServiceNow/Jira/Solution Manager working knowledge
Optional / preferred skills
SAPUI5/Fiori development
CDS views/AMDP/HANA SQLScript
Boomi or SAP PI/PO integration awareness
Tricentis test support
GenAI ABAP coder or SAP BTP automation exposure
Other Requirements
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