Team Lead-Voice
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Location
In office (Shanghai)
Seniority
Staff
Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 29, 2026.
Overview
Company
Impact
Profile match
HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
- Manage the team performance and career development of the team
- Own and create performance improvement plans
- Act as escalation point and take immediate action during call spikes to ensure proper coverage
- Ensures initial and ongoing training are complete and updated with latest content
- Performance management of all representatives
Skill Requirements
- Customer service/customer operations experience
- Proven ability to build, manage and foster a team oriented environment
- Excellent written and spoken communication skills
Other Requirements
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