Technical Architect

Job Summary

Experience: 8 to 10 years of overall Pega experience

Certification: Pega Certified Senior System Architect — CSSA mandatory

CLSA Part 1 / LSA readiness will be an added advantage.

Role Summary

We are looking for an experienced Pega Technical Architect / Senior CSSA who can design, build, and guide enterprise-grade Pega applications. The candidate should have strong hands-on experience in Pega case management, integrations, user interface design — preferably Constellation — security, DevOps, monitoring, and performance optimization.

The role requires a strong technical leader who can work closely with customers, business analysts, product owners, architects, and development teams to deliver scalable, maintainable, secure, and cost-optimized Pega solutions. The candidate should also be aware of the latest Pega platform capabilities such as Pega Blueprint, Process AI, Knowledge Buddy, Pega GenAI Coach, and other AI-powered features.

Key Responsibilities

Design and implement Pega applications using best practices, guardrails, reusable components, and enterprise architecture principles.

•    Own the technical design for case types, workflows, data models, integrations, user interfaces, security model, and background processing.

•    Guide and mentor Pega developers in solution design, rule configuration, code quality, guardrail compliance, and troubleshooting.

•    Collaborate with customers, business stakeholders, product owners, scrum masters, testers, and other technology teams to translate business requirements into robust Pega solutions.

•    Lead technical discussions, design walkthroughs, solution reviews, impact assessments, and architecture review sessions.

•    Design and implement Pega case management solutions including stages, steps, processes, assignments, SLAs, routing, correspondence, and exception handling.

•    Build and review integrations using REST, SOAP, file listeners, email listeners, queue processors, job schedulers, data pages, and connectors/services.

•    Design modern Pega user experiences using Constellation UI, App Studio, views, reusable UI patterns, and responsive design principles.

•    Implement Pega security configurations including access groups, roles, privileges, authentication, authorization, data security, and secure integration patterns.

•    Support DevOps and release management using Pega Deployment Manager, branch-based development, CI/CD practices, and deployment governance.

•    Monitor application health and performance using Pega Predictive Diagnostic Cloud — PDC, logs, alerts, PAL, Tracer, Clipboard, and other diagnostic tools.

•    Perform performance tuning, root cause analysis, technical debt identification, and application optimization.

•    Contribute to cost optimization by recommending efficient design patterns, reusable assets, simplified architecture, and optimized use of platform capabilities.

•    Support production deployments, go-live readiness, post-production validation, and issue resolution.

•    Stay current with latest Pega Infinity, Constellation, GenAI, Blueprint, Process AI, Knowledge Buddy, Coach, and related platform capabilities.

•    Contribute to reusable assets, accelerators, coding standards, best practices, knowledge sharing, and internal capability building.

Skill Requirements

Strong hands-on experience in Pega PRPC / Pega Infinity.

•    Excellent understanding of Pega case management, case lifecycle design, stages, steps, flows, assignments, SLAs, routing, and correspondence.

•    Strong knowledge of rule types such as activities, data transforms, decision rules, when rules, declare expressions, report definitions, data pages, flows, flow actions, and sections/views.

•    Good understanding of Pega guardrails, application layering, class structure, ruleset management, circumstancing, and reusable component design.

Pega UI / Constellation

•    Strong experience in Pega UI design.

•    Preferred hands-on exposure to Pega Constellation UI, App Studio, views, portals, personas, channels, and modern UX design.

•    Understanding of traditional UI concepts such as sections, harnesses, skins, dynamic layouts, and Theme Cosmos will be useful for modernization scenarios.

Integrations

•    Strong experience in designing and implementing integrations using REST, SOAP, connectors, services, data pages, and external systems.

•    Good knowledge of integration error handling, data mapping, authentication, retry patterns, and exception management.

•    Exposure to file listeners, email listeners, job schedulers, queue processors, and background processing.

Security

•    Strong understanding of Pega security model including access groups, roles, privileges, access control policies, authentication, authorization, and secure data handling.

•    Ability to design secure solutions for enterprise applications involving sensitive or regulated data.

BIX / Reporting / Data

•    Exposure to Pega BIX for data extraction and downstream reporting.

•    Good understanding of report definitions, data pages, data types, data transforms, and data modeling.

•    Ability to design reporting and audit-friendly data structures.

DevOps and Monitoring

•    Exposure to Pega Deployment Manager for DevOps, CI/CD, release orchestration, deployment pipelines, and environment promotion.

•    Experience with PDC for application monitoring, alert analysis, performance diagnostics, and proactive issue identification.

•    Familiarity with Tracer, Clipboard, PAL, logs, alerts, DB trace, and performance troubleshooting tools.

Other Requirements