Track Manager (Support & Operations)

Job Summary

Job Description: Mainframe Automation Engineer / SpecialistRole SummaryWe are looking for an experienced Mainframe Automation Engineer / Specialist to design, develop, implement, and support automation solutions across enterprise IBM Z environments. The role requires strong hands-on expertise in REXX, JCL, scripting, IBM System Automation, NetView, workload automation, event-driven automation, monitoring, and operational tooling.The individual will work closely with Mainframe infrastructure, operations, application, monitoring, scheduling, security, and DevOps teams to reduce manual effort, improve service availability, accelerate recovery, and enhance operational efficiency across business-critical Mainframe platforms.

Key Responsibilities

Key ResponsibilitiesDesign, develop, implement, and maintain automation solutions for IBM z/OS environments.Develop and maintain REXX, JCL, CLIST, shell scripts, and other Mainframe automation utilities for operational and infrastructure activities.Configure and support IBM System Automation for z/OS (SA z/OS) for automated start-up, shutdown, monitoring, dependency management, recovery, and availability management.Support and administer IBM Z NetView or equivalent automation and operations-management platforms.Develop event-driven automation for system messages, alerts, incidents, resource states, and operational exceptions.Automate repetitive Mainframe operational activities including health checks, system monitoring, job execution, file processing, reporting, housekeeping, and recovery procedures.Support enterprise workload automation and scheduling platforms such as IBM Workload Scheduler, Control-M, CA 7, TWS, or equivalent tools, depending on the environment.Develop automated monitoring, alerting, and remediation solutions to improve availability, resiliency, and operational response.Integrate Mainframe automation with ITSM, monitoring, event-management, scheduling, DevOps, and enterprise automation platforms.Support automation across Mainframe technologies including z/OS, CICS, Db2, IMS, MQ, storage, network, security, and middleware.Develop automation for IPL, system start-up/shutdown, subsystem management, batch processing, health checks, and recovery activities.Identify manual operational processes and implement automation, orchestration, self-healing, and exception-based management solutions.Perform troubleshooting and root-cause analysis for automation failures, including REXX/JCL errors, automation-policy issues, message processing, scheduling failures, and integration issues.Develop and maintain automation for system monitoring, log analysis, operational reporting, capacity management, and service-health validation.Support modern automation technologies such as Ansible, Python, Git, REST APIs, Zowe, and CI/CD tooling for IBM Z environments.Participate in DR exercises, resiliency testing, system recovery, change/release activities, and operational-readiness assessments.Maintain automation standards, source-code repositories, technical documentation, SOPs, runbooks, configuration records, and recovery procedures.Identify opportunities for AIOps, intelligent automation, observability, self-healing, DevOps integration, and operational modernisation across the Mainframe platform.

Skill Requirements

Required Technical SkillsStrong hands-on knowledge of Mainframe automation and z/OS operationsREXXJCLCLIST and scripting IBM System Automation for z/OS (SA z/OS) or equivalent automation productsIBM Z NetView or equivalent operations/automation toolsMainframe message processing, event automation, monitoring, and automated recovery Knowledge of z/OS system commands and console operationsTSO/ISPF Enterprise workload scheduling and batch automation Automation for job monitoring, restart, recovery, alerting, and exception handling Knowledge of z/OS, JES2, USS and core Mainframe operational concepts Automation integration with CICS, Db2, IMS, MQ, storage, network, and security environments Source-code and automation lifecycle managementIncident, problem, change, and release managementStrong troubleshooting and root-cause-analysis skillsOperational documentation and automation governancePreferred SkillsExposure to one or more of the following would be advantageous:IBM System Automation for z/OSIBM Z NetViewIBM Z System Automation Operations REST Server / APIs Enterprise scheduling tools such as IBM Workload Scheduler, Control-M, CA 7, TWS, ESP, or equivalentAnsible and IBM z/OS Ansible collectionsPython, shell scripting, and USS automationZowe CLI and APIsGit and source-code managementREST APIs and API-based automation CI/CD and DevOps platforms such as Jenkins, GitHub, GitLab, or Azure DevOps Mainframe monitoring and observability toolsIntegration with ITSM, event-management, monitoring, and AIOps platformsCICS, Db2, IMS, IBM MQ, RACF, Mainframe Network, and Storage automationAutomated IPL, disaster recovery, resiliency, and recovery orchestration Infrastructure-as-Code and configuration-management conceptsAIOps, predictive operations, intelligent event correlation, and automated remediation Mainframe modernisation and integration with hybrid-cloud and enterprise automation platforms

Other Requirements

ExperienceRelevant hands-on experience in Mainframe automation engineering, z/OS operations, system programming, scripting, or infrastructure automation.Experience developing and maintaining REXX, JCL, CLIST, or other Mainframe automation solutions.Experience supporting business-critical enterprise Mainframe environments with high availability and operational-resiliency requirements.Experience with System Automation, NetView, workload scheduling, event automation, monitoring, or equivalent enterprise automation platforms.Experience automating operational processes, monitoring, recovery, scheduling, reporting, and repetitive infrastructure activities.Experience integrating Mainframe platforms with enterprise automation, DevOps, monitoring, ITSM, or orchestration solutions.Experience working within structured ITIL-based Incident, Problem, Change, and Release Management processes.Desired ProfileStrong analytical, scripting, and problem-solving capability.Ability to independently identify automation opportunities and translate operational requirements into reliable automation solutions.Strong understanding of Mainframe operations, system dependencies, monitoring, recovery, and workload-management concepts.Ability to troubleshoot complex automation, scheduling, scripting, and operational issues.Good written and verbal communication skills.Comfortable working with global Mainframe infrastructure, operations, application, DevOps, monitoring, security, and vendor teams.Strong focus on automation, reliability, operational efficiency, resiliency, standardisation, and continuous improvement.Ability to balance automation and autonomous recovery with appropriate operational controls, governance, and change management.