Production Support Manager

As a Production Support Manager, you will be responsible for the following:

• Oversees investigation and resolution of incoming support requests from internal and external clients for custom developed accounting / tax systems and vendor software
• Proactively communicates issues to management and development teams as needed
• Partners with implementation team to facilitate smooth transition to production support
• Manages support ticket backlog and prioritizes effectively to meet client service levels
• Owns annual maintenance calendars and responsible for execution
• Identifies trends in issues and coordinates with team to prevent future occurrences
• Owns continuous creation of, and updates to, technical and end-user support documentation
• Participates in change management and release management

To be successful, these are the skills and experience you will need:

• Bachelor’s degree in information systems, accounting, or related field required; accounting education / experience a plus
• 5+ years of experience
• Highly proficient using MS SQL and Excel; other programming languages a plus
• Demonstrable experience using Microsoft Business Intelligence technologies, such as SSRS
• Self-starter with ability to work independently with minimal supervision
• Strong analytical, problem solving, and creative thinking skills
• Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
• Customer service-oriented
• Flexible with changes in hours during busy season and able to assist after hours / on weekends if needed

You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.

• Visit the Benefits section to learn more