Workforce Management Lead

The Workforce Management Lead is part of a small team responsible for managing and optimising Heathrow’s end-to-end workforce planning controls and governance. This work provides an accurate, continuous view of the organisation’s workforce and capabilities, enabling informed strategic workforce decisions.

The role has a strong operational focus, including the day-to-day running and maintenance of workforce planning controls. It also plays a key role in supporting the implementation of large-scale people, OD/OE programmes, as well as embedding new technologies and automation. In addition, the role will drive best practice in how Heathrow delivers this critical OE function.

By maintaining a clear and robust understanding of workforce and organisational analytics, the business is better equipped to make strategic workforce planning decisions that support the delivery of Heathrow’s business vision.

• Own and evolve workforce planning controls and governance to maintain a real-time, accurate view of Heathrow’s organisation
• Maintain and continuously update the organisation baseline, working with HRBPs, Reward and Data teams to ensure data accuracy (incl. contingent labour and temporary roles)
• Facilitate role change governance processes, ensuring high-quality information supports effective decision-making
• Deliver workforce planning input into the Business Planning process, including timelines, governance, reporting and alignment with Finance
• Ensure alignment between HR data, the organisation baseline and people cost models in partnership with Finance
• Drive continuous improvement, simplification and systemisation of workforce planning tools, processes and reporting, incorporating external best practice and trends
• Provide data-led insights and analysis to identify workforce trends and inform strategic workforce planning
• Support delivery of organisation design, effectiveness and large-scale people change programmes

• Proven strong Excel and data skills, and some experience of (or ability to learn) data visualisation tools such as Power bi.
• Personal flexibility, agility and resilience to adapt to changing organisational needs.
• Strong collaboration and communication skills and the ability to build relationships across the business, an ability to challenge appropriately and to be able to hold others to account.
• Excellent data skills and an analytical mindset, with the ability to interpret and present data in an engaging and meaningful way to various stakeholders including to Directors.
• Self-starting and a problem solver who can identify and develop opportunities to improve ways of working and actively seeks learning and knowledge to help develop both personal and organisational knowledge.
• Extremely well organised with excellent time management skills and the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Have an aptitude to be able to understand and learn new specialist workforce management tools.