Technical Support Engineer
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Salary
≈ $10k – $23k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Middle · 3+ years exp
First seen by Alion on Sep 22, 2026.
Overview
Company
Impact
Profile match
Helfie is a healthtech platform that uses smartphone sensors to deliver instant health screening, AI wellness insights, preventive care, and optimized well-being for improving health outcomes for 8+ billion people.
Skills & Qualifications :
Technical Background & Aptitude (Must-Have) :
- Database Proficiency : Hands-on experience writing and executing database queries (SQL or NoSQL) to query user records, transactional states, and system configurations.
- Log Script & Scripting Knowledge : Demonstrated ability to read, search, and analyze user log scripts, application log traces (e.g., CloudWatch, Datadog, ELK/Kibana, or Logcat), and basic JSON/XML payloads to pinpoint errors.
- Technical Troubleshooting : Methodical mindset for isolating root causes across app front-ends, APIs, and database back-ends.
Experience & Domain Knowledge :
- 3+ years in a Technical Support, Customer Support, or L2 Support Engineer role for a software, SaaS, or mobile app product.
- Experience working with support queue tools (Jira, Zendesk, Zoho, or similar).
- Comfort navigating mobile/web architectures, user authentication flows (OAuth, JWT, session tokens), and API response codes.
Skills
Technical Support, Troubleshooting, SQL, NoSQL, Scripting, SaaS, Applications Support, Customer Experience Management, Jira, Zendesk System
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