Group Quality Control Manager

Group Quality Control Manager

We are a leading independent telecoms infrastructure company, with one of the most extensive tower portfolios across Africa and the Middle East. Our business model promotes tower infrastructure sharing and enables mobile network operators (MNOs) to deliver mobile connectivity more quickly, reliably, cost-effectively and with a lower carbon footprint. In turn, this supports the expansion and quality of mobile connectivity, driving sustainable development in our markets.

What we do

We build, acquire, lease-up and operate telecommunications towers that can accommodate and power the needs of multiple tenants. Our tenants are major Mobile Network Operators (MNOs), and we serve them across our high-growth markets in Africa and the Middle East. Our purpose, mission and sustainable business strategy are underpinned by our values of Integrity, Partnership and Excellence.

Overview

Reporting to the Group Head of HSE & Quality, you will be responsible for managing the outputs of Helios Towers' quality control audits, inspections, training and other quality-related performance management activities.

You will work closely with OpCo Quality and Leadership teams to ensure that operating companies and contracted partners consistently apply Helios Towers' processes and procedures. You will also lead the implementation of Group Quality strategies, initiatives and campaigns, while driving continuous improvement across the organisation.

Location: London

Role Responsibilities

As the Group Quality Control Manager, you will be responsible for:

• Managing the Group Quality Control back-office function, ensuring quality data and records are accurately maintained and kept up to date.
• Mentoring Quality Control Engineers to ensure the Quality Control function is applied consistently and effectively across operations.
• Deploying and managing the Quality Control Surveillance programme to drive continuous process improvement across Helios Towers' products and services.
• Providing leadership, mentoring, guidance and support to the Quality Control team in relation to auditing, inspections, information management and reporting.
• Supporting the development of technical standards and associated quality control inspection regimes for project and maintenance activities.
• Monitoring quality-related records, certifications and actions to ensure their continued validity and timely intervention where required.
• Building strong relationships with OpCo Leadership teams to promote engagement and compliance with Helios Towers' audit and continuous improvement programmes.
• Ensuring Group Quality reporting is produced accurately and on time.
• Interpreting quality performance data to identify areas requiring attention, recognition or intervention.
• Influencing continuous improvement across Helios Towers' matrix operating environment and contracted partner network.

Requirements for the Role

To succeed in the role, you will have:

• A Technical Degree or formal apprenticeship in Engineering, Science or a closely related discipline, and/or recognised Lead Auditor training or equivalent.
• Significant industrial experience, preferably 10+ years, including at least 7 years in Quality Management.
• Experience working in a leadership role within a matrix organisation, with the ability to influence operating companies and contracted partners.
• Strong experience in quality control, auditing, inspection, reporting and continuous improvement activities.
• Strong administrative discipline, including experience managing data, records and quality-related documentation.
• Strong stakeholder management and influencing skills, with the ability to build effective relationships across multiple operational and leadership teams.
• Strong working knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• Strong presentation and communication skills.
• A delivery-focused and target-driven approach, with the ability to work independently and manage priorities effectively.
• High levels of professional integrity and the ability to role-model quality standards across the wider organisation.

Desired Skills

• Quality Control and Quality Assurance
• Audit and Inspection Management
• Continuous Improvement
• Quality Performance Reporting
• Stakeholder Management
• Leadership and Mentoring
• Database and Records Management
• Technical Standards Development
• Process Improvement
• Strong influencing and presentation skills

Benefits

• Competitive basic salary
• Discretionary bonus
• Health insurance
• Life insurance

Helios Towers is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you are applying for a position in South Africa, Employment Equity targets may apply when we consider your application.