UX/UI Lead

ABOUT US

++hellohello is a digital experience agency where exceptional talent comes together to design and build brands and products that stand out and transform companies. We work with ambitious clients looking to redefine what's possible in their industries.

At ++hellohello, great design is our obsession.

If you're one of us, you'll find the best kind of reward here: work you're genuinely proud of.

You'll also find a team that checks their egos at the door. We believe in assuming the best of each other, fighting for excellence in everything we do, supporting one another when things get hard, and taking real ownership of our work.

Sound like you? Good.

We hope you crush it here.

OUR VALUES

• Care: We give a sh*t, with a passion.

  Working with a positive attitude in what we are passionate about makes the work feel less like a job. We put the same love into the design of an app as we do into a spreadsheet or a line of code. We show up for the small things just as hard as the big ones.

• Respect: We're wonderfully human.

  We've got each other's backs, no exceptions. We want you to show up as yourself, we embrace differences and care about making each team member feel comfortable and safe. We know how to have a good time and laugh at ourselves, without punching down.

• Collaboration: We send our egos to the beach.

  We do not believe in private ownership of knowledge. What we know, we share. We always work as a team, so when we win, we all win. We are confident enough to trust the quality of our work and humble enough to accept different opinions.

• Transparency: We do real talk.

  We do not negotiate integrity, transparency, respect or equality. We care for each person and believe that the best way to do this is to talk and tell each other when something is working and when it is not. Each person is an integral part of the team.

• Non-conformism: We learn every day, we go again.

  Curiosity and restlessness are in our nature. We know that what we know today is not enough, and that what we will know in 10 years is not enough either. We are uncomfortable with comfort. We are not satisfied and we are always looking to learn something new and thinking about what we are going to do next.

• Initiative: We add that extra plus.

  We sweat the details others skip. The secret is always to strive for perfection, even knowing that it is never achieved. We do not believe in shortcuts, we are devoted to practice until we get it right. The bar is already very high, but we always seek to raise it higher.

ABOUT THE ROLE

A UX/UI Lead leads the definition, design, and evolution of user-centered digital experiences for the channels and products of a client in the banking sector, ensuring high standards of usability, accessibility, visual consistency, and alignment with business objectives.

They are responsible for driving the UX/UI discipline within projects, leading research, design, validation, and continuous improvement activities, in collaboration with multidisciplinary business, technology, and operations teams.

This is a hybrid role: you must be based in Uruguay and work three days a week on-site at the office and two days remotely.

RESPONSIBILITIES

• Lead the user experience and interface design strategy for digital initiatives.

• Define UX/UI standards, guidelines, and best practices for the organization.

• Promote a customer-centered, evidence-based culture.

• Mentor UX/UI designers and provide methodological guidance to project teams.

• Align with the client’s regional design teams and with the design agencies that provide services to them.

• Lead UX Research activities using quantitative and qualitative methodologies.

• Plan and run interviews, usability tests, workshops, focus groups, and user validations.

• Identify insights and improvement opportunities from behavioral data and customer feedback.

• Facilitate Discovery and Design Thinking processes.

• Design customer journeys, service blueprints, user flows, and information architectures.

• Create low- and high-fidelity wireframes and prototypes.

• Design omnichannel experiences for web, mobile, and other digital channels.

• Ensure consistency with corporate Design Systems.

• Ensure compliance with accessibility standards (WCAG), incorporate inclusive design principles into every solution, and run accessibility assessments proposing improvements.

• Work alongside Product Owners, Architects, Functional Analysts, and development teams.

• Support implementation, ensuring fidelity to the design.

• Take part in refinements and in defining user stories.

• Validate deliverables before release.

• Define experience and usability metrics, and analyze indicators such as NPS, digital adoption, conversion, and satisfaction.

• Generate data-driven recommendations for the continuous optimization of digital products.

• Oversee a continuous improvement roadmap for digital channels.

WHAT WE'RE LOOKING FOR

• 6+ years of experience in UX/UI, Product Design, or Customer Experience.

• Experience leading complex digital initiatives.

• Experience working with agile teams (Agile, Scrum, and Kanban).

• Bachelor’s degree in Design, Marketing, or related fields.

• Knowledge of UX Research, Design Thinking, Service Design, information architecture, interaction design, and Design Systems.

• Knowledge of digital accessibility (WCAG).

• Knowledge of experience metrics and digital analytics.

• Strong command of Figma (mandatory).

• Experience with Miro, Adobe Creative Suite, Maze, Optimal Workshop, Jira, and Confluence.

• Influence without authority and the ability to facilitate workshops and align stakeholders.

• Experience mentoring and developing talent.

• Understanding of business objectives and digital metrics, with the ability to translate commercial needs into user-centered solutions.

• Strategic thinking, analytical skills, autonomy, and customer orientation.

• Empathy and effective communication.

• Innovation and a drive for continuous improvement.

• Based in Uruguay and available for a hybrid setup (3 days on-site and 2 days remote per week).

• Nice to have: specialization in UX/UI, Service Design, or Customer Experience.

• Nice to have: experience in banking, fintech, telecommunications, or highly digitalized industries.

OUR TEAM PRIORITIES

• Talent, execution, commitment, and quality.

• People first

• Making things happen - being proactive, autonomous, and taking initiative.

• Excellent remote communication skills.

• Positive and motivating spirit.

• Constant learning, always willing to take on new challenges.

• Being a team player, showing up for and supporting the people around you.