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Helpware is a business process outsourcing company that provides customer support, technical support, back-office, sales, content moderation and patient services, alongside AI implementation and custom software development through its Helpware CX, Helpware AI and Helpware Tech divisions. Incorporated as Helpware Inc. in 2015, it runs about 19 locations with teams in the US, Mexico, Ukraine, Germany, Albania, Poland, Puerto Rico, Guam and the Philippines, including Manila and Cebu. It hires customer service and technical support representatives, patient enrollment specialists, team leaders, telesales agents, recruiters, QA engineers and full stack developers.
We are looking for a Principal Platform Engineer to join our partnerʼs team.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
You'll become a part of a cross-functional development team engineering experience of tomorrow.
Responsibilities:
- A talent to help modernize and build out our AI-enabled cloud infrastructure, with AWS as primary and Azure as secondary[Розрив обтікання текстом]
- Specifically, we're looking for people with hands-on experience architecting and building:[Розрив обтікання текстом]
- Cloud infrastructure supporting agentic AI platforms (account structure, environment design, etc.)[Розрив обтікання текстом]
- SDN micro-segmentation, including controls to contain or isolate rogue agent behavior[Розрив обтікання текстом]
- Centralized policy/control planes for governing agent access and actions[Розрив обтікання текстом]
- Infrastructure-as-Code (OpenTofu/Terramate, Ansible, GitHub Actions, etc.) driving all of the above[Розрив обтікання текстом]
- This isn't general cloud engineering, we need people who've actually built this kind of agentic-platform infrastructure before, not just traditional cloud architecture[Розрив обтікання текстом]
Requirements:
Architecture
- Hands-on Platform Engineer for building Amazon Web Services infrastructure from the ground up.[Розрив обтікання текстом]
- Experience with OpenTofu.[Розрив обтікання текстом]
- Leads the development of systems architectures in specific business, infrastructure or functional areas[Розрив обтікання текстом]
- Ensures that appropriate tools and methods are available, understood and employed in architecture development.[Розрив обтікання текстом]
- Provides advice on technical aspects of solution development and integration[Розрив обтікання текстом]
- Ensures that relevant technical strategies, policies, standards and practices are applied[Розрив обтікання текстом]
Software Design
- Selects, adopts and adapts appropriate systems design methods, tools and techniques[Розрив обтікання текстом]
- Undertakes impact analysis on major design options and trade-offs[Розрив обтікання текстом]
- Contributes to the development of systems design policies and standards and selection of architecture components[Розрив обтікання текстом]
- Comprehensive understanding of paradigms, principles, and methodologies such as SOLID, GRASP, TDD, and DDD[Розрив обтікання текстом]
- Strong foundation in designing solutions that adhere to development standards focused on the most prominent qualities such as operation excellence, security, reliability, performance efficiency, cost optimization and sustainability.[Розрив обтікання текстом]
Requirements and release management
- Plans and drives scoping, requirements definition and prioritisation activities for large/complex initiatives.[Розрив обтікання текстом]
- Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution[Розрив обтікання текстом]
- Plans, organizes and conducts audits and determines whether appropriate quality control has been applied.[Розрив обтікання текстом]
- Leads the assessment, analysis, planning and design of release packages, including assessment of risk.[Розрив обтікання текстом]
Business skills
- Employing Business Acumen to align technology solutions effectively with organizational objectives.[Розрив обтікання текстом]
- Demonstrate strong Leadership Skills by motivating cross-functional teams, guiding decision-making processes, and fostering collaboration.[Розрив обтікання текстом]
- Identifying and mitigating risks associated with technology investments and architectural decisions through effective Risk Management.[Розрив обтікання текстом]
Desirable:
- Architecture framework (SEI, TOGAF, etc.);[Розрив обтікання текстом]
- Cloud providers (Microsoft Azure, Amazon AWS, Google GCP)[Розрив обтікання текстом]
- Delivery processes (SAFe, Agile, etc);
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