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Salary
≈ $54k – $128k per year (Estimated)
Location
Remote (likely United States, Canada, EST hours)
Seniority
Senior · 5+ years exp

Confirmed on the employer's own hiring board on Oct 27, 2026. First seen by Alion on Aug 25, 2026. Helpware scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Helpware is a business process outsourcing company that provides customer support, technical support, back-office, sales, content moderation and patient services, alongside AI implementation and custom software development through its Helpware CX, Helpware AI and Helpware Tech divisions. Incorporated as Helpware Inc. in 2015, it runs about 19 locations with teams in the US, Mexico, Ukraine, Germany, Albania, Poland, Puerto Rico, Guam and the Philippines, including Manila and Cebu. It hires customer service and technical support representatives, patient enrollment specialists, team leaders, telesales agents, recruiters, QA engineers and full stack developers.

W e are looking for a talented Senior DevOps Engineer to join our team and take ownership of the infrastructure and delivery processes that support our production services. You’ll work closely with engineering teams to build, deploy, monitor, secure, and operate scalable cloud environments.

Project details

  • Start: ASAP
  • Duration: 12+ months
  • Focus: Azure, AKS, Terraform, CI/CD, cloud infrastructure, security, observability, and cloud migration.

Key Responsibilities

  • Design, build, and maintain highly available and cost-efficient cloud infrastructure on Microsoft Azure and Kubernetes (AKS).

  • Manage production-grade AKS clusters, including private networking, node pools, autoscaling, workload identity, ingress, certificates, and cluster upgrades.

  • Own Infrastructure as Code (IaC) using Terraform, including reusable modules, state management, workspaces, and multi-environment deployments.

  • Design and maintain advanced CI/CD pipelines for secure and efficient application delivery from development through production.

  • Implement monitoring and observability across Kubernetes, applications, and Azure services.

  • Troubleshoot and resolve complex infrastructure, networking, identity, and production issues.

  • Apply cloud security best practices, including vulnerability scanning, threat modeling, and centralized secrets management.

  • Design and maintain multi-region high availability and disaster recovery solutions, including failover and failback procedures.

  • Collaborate closely with application engineering teams to establish and improve operational standards.

  • Support cloud migration initiatives, including workloads moving between Azure and Google Cloud.

Requirements

  • 5+ years of experience in a DevOps Engineering role with strong Azure expertise.

  • Hands-on experience designing and implementing large-scale Azure solutions.

  • Proven production experience with AKS, including private clusters, upgrades, autoscaling, and incident response.

  • Advanced, production-level Terraform experience.

  • Strong ability to troubleshoot complex technical issues and design reliable solutions.

  • Experience with CI/CD and modern DevOps practices.

  • Excellent communication and collaboration skills.

  • Azure certifications such as Azure Solutions Architect Expert or Azure DevOps Engineer Expert are a plus.

  • English: B2+ / Upper-Intermediate or higher.
  • EST business hours.

Technical Skills

  • Azure: Entra ID, RBAC, Managed Identities, Workload Identity, Key Vault, VNets, Subnets, Private Endpoints, Private DNS.

  • Kubernetes: AKS, Helm, Docker, container registries, microservices.

  • IaC: Terraform.

  • CI/CD: Azure Pipelines, GitHub Actions, Argo CD, Flux, or similar.

  • Scripting: PowerShell, Bash, Python; experience with Go, C#/.NET, or Node.js is a plus.

  • Configuration Management: Ansible, Chef, Puppet, or similar.

  • Networking: VPN, firewalls, hybrid connectivity, network security.

  • Databases & Cloud Services: Azure SQL Managed Instance, Cosmos DB, Redis, Storage, Functions.

  • Observability: Azure Monitor, Log Analytics, KQL, Datadog, Grafana, or similar.

  • Security: Cloud security principles, penetration testing, SOC 2, ISO 27001, PCI DSS.

  • Multi-cloud: Experience with GCP/GKE, cross-cloud networking and identity, or supporting cloud migration projects is a strong advantage.

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