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Location
Remote (Mexico, US time zones hours)
Seniority
Senior
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 5, 2026. Helpware scores B on the Alion truth index.

Overview
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Helpware is a business process outsourcing company that provides customer support, technical support, back-office, sales, content moderation and patient services, alongside AI implementation and custom software development through its Helpware CX, Helpware AI and Helpware Tech divisions. Incorporated as Helpware Inc. in 2015, it runs about 19 locations with teams in the US, Mexico, Ukraine, Germany, Albania, Poland, Puerto Rico, Guam and the Philippines, including Manila and Cebu. It hires customer service and technical support representatives, patient enrollment specialists, team leaders, telesales agents, recruiters, QA engineers and full stack developers.

We are looking for an Infrastructure Engineer to support a planned migration of an existing IBM AIX environment to Red Hat Enterprise Linux (RHEL). The role will focus on migration planning, execution, and validation, ensuring a smooth transition from legacy infrastructure to a modern Linux-based environment.

The ideal candidate will have hands-on experience administering IBM AIX and Red Hat Enterprise Linux, along with practical knowledge of enterprise application migrations. Candidates who have successfully completed an actual AIX-to-Red Hat Linux migration will be given particular consideration.

Project Duration: 6+ months

Working Hours: US time zone

English Level: B2 or higher (conversational English required)

Responsibilities

  • Support the migration of existing IBM AIX environments to Red Hat Enterprise Linux (RHEL).
  • Administer, configure, and troubleshoot IBM AIX and Linux systems.
  • Plan and execute infrastructure and legacy enterprise application migration activities.
  • Assess existing AIX environments, dependencies, and application requirements before migration.
  • Develop migration plans, procedures, and cutover strategies.
  • Perform migration testing, post-migration validation, and troubleshooting.
  • Support the deployment and management of Red Hat OpenShift where required.
  • Develop and maintain shell scripts to automate migration tasks and routine administrative activities.
  • Identify and resolve compatibility, performance, and configuration issues during migration.
  • Document migration procedures, system configurations, and validation results.
  • Collaborate with IT Operations and other technical teams to minimize downtime and ensure a smooth migration.

Requirements

  • Hands-on experience with IBM AIX administration.
  • Practical experience with Red Hat Enterprise Linux (RHEL) administration.
  • Experience with legacy enterprise application and infrastructure migrations.
  • Knowledge of migration planning, cutover procedures, testing, and post-migration validation.
  • Experience with shell scripting and automation.
  • Understanding of enterprise infrastructure, system dependencies, and troubleshooting.
  • Ability to analyze existing environments and identify potential migration risks.
  • Strong problem-solving and analytical skills.
  • Conversational English at B2 level or higher.
  • Availability to work in the US time zone.

Nice to Have

  • Proven experience completing an end-to-end migration from IBM AIX to Red Hat Enterprise Linux.
  • Experience with Red Hat OpenShift administration or deployment.
  • Experience migrating business-critical enterprise applications from legacy platforms to Linux.
  • Knowledge of infrastructure modernization and migration best practices.
  • Relevant Red Hat or IBM certifications.
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