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Salary
≈ $21k – $49k per year (Estimated)
Location
In office (Ukraine)
Seniority
Architect
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 21, 2026. Helpware scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Helpware is a business process outsourcing company that provides customer support, technical support, back-office, sales, content moderation and patient services, alongside AI implementation and custom software development through its Helpware CX, Helpware AI and Helpware Tech divisions. Incorporated as Helpware Inc. in 2015, it runs about 19 locations with teams in the US, Mexico, Ukraine, Germany, Albania, Poland, Puerto Rico, Guam and the Philippines, including Manila and Cebu. It hires customer service and technical support representatives, patient enrollment specialists, team leaders, telesales agents, recruiters, QA engineers and full stack developers.

We are looking for a Solution Architect to define and guide the technical architecture of our partnerʼs client, a modern, frontend-heavy web application for strategic roadmapping and portfolio planning.

The key challenge is to design an architecture that supports complex business logic, rich user experiences, efficient data processing, and future scalability while remaining simple, pragmatic, and cost-effective to build.

You will work closely with a cross-functional team of senior engineers, including Python, Full Stack, JavaScript, QA, and DevOps specialists, as well as Product and Design stakeholders.

The focus is on delivering a maintainable, secure, and scalable solution without unnecessary complexity or over-engineering.

Engagement Details

  • Location: Ukraine
  • Contract type: B2B, Ukrainian individual entrepreneur (FOP, Group 3)
  • Working hours: European business hours
  • Start date: Early November 2026
  • Duration: November-December 2026, with a possibility of extension
  • Workload: Full-time; part-time (50%) can also be considered

Key Responsibilities

  • Define the overall solution architecture, technical structure, and key technology decisions.
  • Translate product requirements and UX concepts into feasible, scalable technical solutions.
  • Design the architecture of a complex, interactive web application with a strong frontend component.
  • Define clear boundaries between frontend, backend, APIs, data processing, data storage, and external integrations.
  • Design efficient approaches to data processing, storage, querying, and API performance.
  • Ensure the architecture can support large volumes of data and computationally intensive processing where required.
  • Work closely with Product, Product Design, and Engineering throughout discovery, design, and implementation.
  • Keep business logic and product value at the center of architectural decisions while evaluating technical feasibility.
  • Identify technical risks, constraints, dependencies, and architectural trade-offs early.
  • Ensure the solution is maintainable, secure, performant, scalable, and cost-efficient.
  • Provide technical guidance and architectural support to the development team during implementation.
  • Leverage AWS cloud services and infrastructure capabilities to design reliable and cost-effective solutions.

Technical Requirements

  • Strong experience in Solution Architecture or Software Architecture for modern web applications.
  • Strong knowledge of AWS cloud services and cloud infrastructure, including the design of scalable, secure, and cost-efficient solutions.
  • Experience designing complex, interactive, frontend-heavy applications.
  • Solid understanding of frontend and backend architecture, APIs, data storage, integrations, and system boundaries.
  • Experience designing systems that handle large volumes of data and computationally intensive processing.
  • Strong understanding of data modelling, querying, processing, and application performance optimization.
  • Ability to evaluate technology choices and select appropriate architectural patterns based on product requirements.
  • Experience collaborating with senior engineers across different technical specializations, including Python, JavaScript, Full Stack, and DevOps.
  • Ability to identify architectural risks and make informed technical decisions.
  • Strong communication skills and the ability to explain architectural decisions to both technical and non-technical stakeholders.

Lean and Product-Oriented Mindset

  • Focus on business value and delivery efficiency rather than technical perfection.
  • Evaluate architectural decisions based on impact, effort, cost, and time-to-market.
  • Prefer the simplest architecture that supports current requirements and expected product evolution.
  • Avoid over-engineering and unnecessary technologies or infrastructure.
  • Be pragmatic about budget, development capacity, and delivery timelines.
  • Design with the future in mind without solving problems that do not yet exist.

Ideal Candidate

We are looking for a pragmatic Solution Architect who can balance technical quality, product requirements, and delivery efficiency. The ideal candidate combines strong cloud architecture expertise with experience designing complex web applications and can guide a senior engineering team toward practical, scalable solutions.

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