Switchboard Operator

Position Profile

Humber River Health. Tomorrow's Healthcare, Today.

Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers.

Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time.

These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.

This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow’s Healthcare, Today.

Join our Telecommunications Department! At Humber River Health, or Telecommunications team plays a pivotal role in matters relating to locating, voicemail, pagers, telephone handsets, hands-free devices, assisted devices and the telephone network. We are currently seeking a Switchboard Operator to join our Telecommunications Department. This individual will process a high volume of incoming and outgoing calls, including assisting with patient inquiries and paging of support staff and/or Physicians. Do you have a strong sense of urgency? Do you like the rush of working in a fast paced, high volume environment? Do you strive to provide a positive overall client experience? If you answered yes to any of the questions above, we invite you to read the details below and apply to this exciting career opportunity and Humber River Health.

Employment Status: Part-time Hours of Work: Available to work all rotating shifts(Days, Evenings, Nights & Weekends)Location: Wilson siteLabour Group: Teamsters Clerical Reporting Relationship: Manager, TelecommunicationsHourly Rate: $28.072-- $29.070

Position Responsibilities:

• Process very high volume of incoming and outgoing calls including assistance with patient inquiry quickly and as efficiently as possible.
• Process and assist on outgoing calls and page all support staff and /or Physicians as required.
• Locate physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and as efficiently as possible within individual program protocol.
• Provide batteries for Physicians, and signing out of spare pagers.
• Assist with orientation and training of new telecommunication staff.

Qualifications:

• Excellent interpersonal and communication skills required
• A positive attendance record required
• Previous experience on Avaya phone system and console in a health care / hospital environment
• Demonstrated customer service and telephone skills required, one year experience preferred.
• High school graduate or equivalent.
• Good organizational and problem solving skills required, including the ability to multi-task and prioritize a varied and busy workload with frequent interruptions and emergency situations.
• Ability to work independently with minimal supervision in a team environment.
• Knowledgeable and compliant of new privacy legislation.
• Knowledge of a second language an asset.
• Good keyboarding skills, with minimum typing speed of 40 WPM. Computer proficiency in Microsoft Office Suite.
• Knowledge of PETALMD software.
• Meditech experience an asset.
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do - and to address systemic barriers - we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health

Recruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. If you receive suspicious recruitment-related advertising, communication, or content that does not appear to come from Humber River Health, please report it to [email protected] with any relevant details, screenshots, or links.