Customer Experience Manager (Pacific Place) / Customer Experience Team Leader (Elements)

Hermès · Chinese: C1 · English: C1 · Luxury Retail · Luxury Goods & Designer Brands · 9 days ago

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Location

In office (Hong Kong)

Seniority

Staff · 6+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 20, 2026.

Overview

Company

Impact

Profile match

Hermès

Hermès is a French luxury goods house headquartered in Paris that designs, makes and sells leather goods, silk, ready-to-wear, jewellery, watches, home objects and fragrance and beauty products. Founded in 1837 by Thierry Hermès as a harness workshop, it is still controlled by the founding family, is listed on Euronext Paris and runs boutiques worldwide, with major workshops and offices in Pantin and the wider Paris region. Its openings cover boutique sales associates, product managers, communications and media roles, client development, craft and production staff and its Generation H internships.

hermes.com · HQ: Paris, France · Fashion Design · Commerce · Bags, Luggage & Leather Goods · Luxury Goods & Designer Brands · Luxury Retail · 5000+ employees · Est. 1837

Tech stack of Hermès

Join our team as a Customer Experience Manager at Pacific Place or as a Customer Experience Team Leader at Elements. In this role, you will be responsible for proposing and implementing a comprehensive client engagement strategy, analyzing client buying behavior, maximizing engagement opportunities, designing client engagement tools, monitoring KPIs, collaborating with various teams, conducting regular analysis of clienteling performance, supporting product launches, delivering clienteling training sessions, and enhancing the exclusivity of VIP customers. The ideal candidate will have a minimum of 6 years of relevant experience in luxury retail or a similar capacity, strong business sense, leadership skills, and proficiency in English and Chinese.

Missions

Propose and implement comprehensive client engagement strategies to improve client recruitment, engagement, and retention.
Analyze client buying behavior to identify trends and patterns in the client lifecycle and provide valuable insights to drive business performance.
Maximize engagement opportunities by offering personalized or special occasion gifting to create exclusive and impactful client experiences.

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