Online Key Account Manager

Help HG grow online across Europe

It’s an exciting time to join HG as we continue to build online into an important growth engine for the business. We are growing established marketplace accounts while developing new channels and business models across Europe, creating plenty of opportunity for someone who wants to make things happen rather than simply manage what is already there.

HG is looking for an ambitious and commercially minded Online Key Account Manager to help accelerate our growth across bol.com, Allegro, TikTok Shop and other 3P marketplaces in Europe.

This is a commercial e-commerce role for someone who enjoys combining numbers, customer management and hands-on execution. You will help manage and grow our marketplace accounts, working across sales, forecasting, pricing, promotions, assortment and availability to identify opportunities and turn them into results.

We are looking for someone with a strong entrepreneurial mindset. Someone who takes initiative, spots opportunities, gets into the numbers and is motivated by building and growing a business rather than simply maintaining an account.

You will work closely with colleagues across our European markets, Supply Chain, Finance, Brand, Content and Performance Marketing and

you will report directly to the Online Growth & Content Director.

What will you do?

• Help manage and grow HG’s business with bol.com, Allegro, TikTok Shop and selected 3P marketplace partners.

• Build commercial account plans and identify opportunities to grow sales and profitability.

• Own and maintain sales forecasts, incorporating trends, promotions, seasonality and growth initiatives.

• Monitor performance against forecast and turn deviations into clear actions.

• Analyse sales, pricing, promotions, assortment, profitability and availability to understand what is driving performance.

• Identify opportunities to expand HG’s assortment and presence across marketplaces.

• Work closely with Supply Chain to ensure the right stock and availability to support commercial plans.

• Collaborate with Brand, Content and Performance Marketing to make sure commercial opportunities are supported by strong online execution.

• Keep an eye on competitors, market developments and new marketplace opportunities.

• Take ownership of commercial issues and follow them through to resolution.

• Turn data and insights into practical recommendations and actions.

HG is a compact, fast-growing and international organization where you can directly see the impact of your work. This requires ownership, initiative and a pragmatic, results-oriented mindset. The team culture is open, pragmatic and focused on results, encouraging you to bring ideas forward, challenge constructively and take responsibility. Everything we do is guided by our three core values: Aim High, Be Brave, Be Connected.

Requirements

What you bring

• Bachelor’s or Master’s degree, preferably in Business, Economics, Marketing, Commercial Management or a related field.

• Commercial experience within e-commerce, online retail, marketplace account management or another relevant customer-facing commercial environment.

• Experience working with commercial fundamentals such as sales forecasting, revenue, pricing, promotions and profitability.

• Strong analytical skills and confidence working with sales and performance data.

• Good Excel skills and comfortable working with numbers.

• Fluent professional English, both written and spoken.

• Knowledge of Dutch, Polish or another European language is an advantage

• Experience in FMCG, consumer goods, home care, DIY or another consumer-focused sector is a plus.

• Is curious, proactive and comfortable using AI tools to improve efficiency and quality of output

  Please note that we do not offer visa or work permit sponsorship for this position. Applicants must have a valid EU work permit and the right to work in the European Union

More than anything, we are looking for the right commercial mindset and attitude.

You are:

• Commercially savvy. You understand that sales growth, margin, pricing, promotions, forecasting and availability are interconnected.

• Entrepreneurial. You spot opportunities and act on them rather than waiting to be told what to do.

• Analytical. You enjoy getting into the numbers, understanding what is happening and translating data into actions.

• Hands-on. You are comfortable moving from analysis and customer conversations to solving practical execution issues.

• Curious. You want to understand how marketplaces work and constantly look for ways to improve performance.

• Accountable. When you take ownership of something, you follow it through.

• Collaborative. You can work effectively with different functions, markets and external partners.

• Ambitious. You want to develop your commercial capabilities and grow with an international e-commerce business.

What do we offer?

• A commercial e-commerce role with real responsibility for growing important European marketplace accounts.

• An monthly salary between €3.600 and €4.500 (including holiday allowance), depending on your experience.

• An annual (on-target) bonus of 25% of your gross annual salary.

• 30 vacation days based on a full-time contract.

• A pension plan.

• Full reimbursement of commuting costs when using public transportation.

• A hybrid working environment, based at our headquarters in Almere, the Netherlands.

• Exposure to the full commercial picture.

• The opportunity to work across different European markets and functions.

• A hands-on environment where there is room to take initiative, test ideas and make an impact.

• The opportunity to further develop into a strong e-commerce and commercial account management professional.

• A friendly and welcoming team, including a free team lunch every Monday and monthly social drinks.

We are HG

HG is a leading European brand in specialist cleaning and maintenance products.

We believe a home should be a place where people can live carefree, with confidence in the products they use to care for the spaces and belongings around them. Our products are developed to do exactly what they promise: deliver effective, reliable and specialist cleaning solutions that help consumers solve real household problems.

HG’s mission is to help people enjoy their homes without worrying about what might go wrong. We do this through high-quality products, specialist expertise, clear advice and a relentless focus on performance.

We are dedicated to delivering superiority, innovation, quality and customer satisfaction. With a strong presence across Europe and beyond, we are continuously investing to make an even bigger impact.

HG does what it promises.

Do you have any questions?

Our colleague Ilse de Groot, Corporate Recruiter, will be happy to answer any questions. You can contact her at [email protected].

Would you like to apply for the online key account manager position at HG? You can apply directly by uploading your CV. We aim to respond within 5 working days.

Acquisition in response to this vacancy is not appreciated.