Hybrid Cloud Engineer

Purpose of the Job

As a Hybrid Cloud Engineer, you will be responsible for deploying and maintaining our hybrid cloud infrastructure to meet the evolving needs of our clients. You will collaborate closely with cross-functional teams, including software developers, system administrators, and network engineers, to ensure seamless integration and superior performance of our hybrid cloud solutions. Your expertise of infrastructure, cloud technologies and automation will be instrumental in delivering reliable, scalable, and secure hybrid cloud environments.

Key Responsibilities

Collaborate with stakeholders to assess infrastructure requirements to maintain and support hybrid cloud solutions that align with client needs and business goals.

Plan, implement, and manage the deployment of hybrid cloud infrastructure, utilizing a combination of on-premises and cloud resources.

Configure, monitor, and optimize virtualized environments, including virtual machines, containers, and microservices.

Oversee the integration of various cloud services and technologies, ensuring seamless interoperability and optimal performance.

Implement security best practices, including identity and access management, encryption, and vulnerability assessments, to maintain a secure hybrid cloud environment.

Collaborate with network engineers to monitor and maintain networking components, ensuring robust connectivity between on-premises and cloud resources.

Understand, automate deployment, scaling, and management tasks using infrastructure-as-code (IaC) tools and methodologies.

Monitor and analyze system performance, troubleshoot issues, and implement proactive measures to ensure high availability and reliability.

Stay informed about industry trends, emerging technologies, and best practices related to hybrid cloud, infrastructure, and automation.

Participate in the IT On call Rota & Patching Rota where needed to support the server estates and business.

Undertake BAU activities to support the 3rd Line BAU Team, working on incidents calls and escalations, providing expert technical troubleshooting skills to resolve complex issues and providing root cause analysis reports.

Create and maintain accurate operational documentation, including SOPs, service catalogues (SCs) and supporting technical records, while following ITIL best practices for incident, problem and change management.

Hybrid Virtual Machine Builds & Maintenance, Assist with the deployment and maintenance of virtual machines in both Azure and on-premise environments (VMware, Hyper-V), including template-based configurations, patching, and day-to-day operational support.

Monitoring, Alerting, & Security Support for Hybrid Systems, Monitor Azure and on-premise infrastructures (e.g., VMware, Hyper-V), manage alerts and perform security checks using tools like Azure Security Center, Windows Defender, and on-premise monitoring solutions, escalating issues when necessary.

Hybrid Endpoint Configuration & Device Management, Support the deployment, configuration, and monitoring of devices using Microsoft Intune for both cloud and on-premise systems, ensuring devices meet organizational security standards. Assist with managing endpoint protection using Windows Defender and on-premise solutions.

Networking & Traffic Management Support (Cloud & On-Premise), Assist with the configuration and operational management of networking components in both Azure (Load Balancer, Application Gateway, Front Door, DNS) and on-premise environments (e.g., VMware NSX, physical network components), ensuring consistent availability and performance.

Access & Identity Management Support (Hybrid), Support the day-to-day management of Azure SSO, App Registrations, and key management tasks, as well as identity access controls for on-premise systems (VMware, Active Directory), ensuring secure access to both cloud and on-premise services.

Support for Secure Infrastructure & PKI (Hybrid), Assist with the maintenance and support of Public Key Infrastructure (PKI) and security solutions across both Azure and on-premise environments, ensuring secure communication and compliance.

Knowledge, Skills + Experience

Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) are a plus.

Proven experience in infrastructure engineering, or related roles within the IT industry.

Solid understanding of hybrid cloud concepts, virtualization, and cloud technologies (AWS, Azure, Google Cloud, etc.).

Solid understanding of VMware, Hyper V, Azure HCI technologies

Proficiency in scripting languages (e.g., Python, PowerShell) for automation and infrastructure management.

Desirable experience and familiarity with infrastructure-as-code (IaC) tools such as Terraform, Ansible, or CloudFormation.

Desirable experience with containerization technologies like Docker and orchestration platforms like Kubernetes.

Knowledge of networking concepts, including VPN, VPC, subnets, and security groups, in a hybrid cloud environment.

Strong security mindset and knowledge of security best practices in hybrid cloud environments.

Excellent problem-solving skills and ability to troubleshoot complex technical issues.

Strong communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.

Proven experience in managing and supporting a diverse range of operating systems and platforms, including Windows and Linux environments, as well as containerization technologies like Docker, Kubernetes, and related orchestration tools. Familiarity with system administration, configuration management, and troubleshooting in these ecosystems is essential.