Associate Sales Engineer - Customer Growth

Our ideal candidate possesses general knowledge of the HR industry, business practices, and software systems, and has the ability to communicate the differentiated value of our platform.In this role, you’ll partner closely with our Account Managers, Product, Customer Success, and Professional Services teams to help existing customers expand the value they gain from Bob. You’ll connect technical solutions with business outcomes, helping customers understand how additional modules and capabilities can build on their current use of Bob to meet evolving people and business needs.If you thrive on learning, enjoy solving problems creatively, and love working in a team that values openness and growth, this is the place for you.

What you’ll do

• Prepare and deliver engaging, tailored technical demonstrations that show existing customers how additional Bob modules and capabilities can complement their current setup and deliver meaningful business value.
• Lead meaningful, consultative discovery conversations to understand customers’ current use of Bob, evolving challenges, and goals, enabling recommendations that support relevant expansion opportunities.
• Simplify complex technical concepts - such as API integrations and security protocols - into clear, relatable stories that resonate with diverse audiences, from HR professionals to IT leaders.
• Collaborate transparently with Account Managers and Customer Success to align expansion recommendations with customer priorities, adoption, and readiness, and share customer feedback with Product to inform continuous innovation.
• Collaborate with your teammates by sharing your growing expertise and best practices in a supportive, inclusive way to elevate team expertise.
• Use available product usage insights and customer feedback to refine your approach, ensuring your technical storytelling builds on the customer’s existing experience with Bob.
• Proactively spot potential technical challenges or blockers early in the expansion journey, working with cross-functional teams to ensure proposed solutions fit the customer’s existing workflows, integrations, and implementation needs.
• Stay curious and engaged with industry trends, emerging technologies, and the competitive landscape to bring fresh insights to customers.
• Embody HiBob’s values by fostering a positive, inclusive environment where teamwork and open communication drive success.

We’ll want to hear from you if you have:

• Preferred experience in pre-sales, sales engineering, or solutions consulting. Alternatively, relevant experience in sales, account management, customer success, or as an industry/vertical practitioner, ideally within SaaS or B2B technology environments, will also be considered.
• Demonstrated skills in consultative selling, including needs discovery, qualification, and objection handling, with an interest in helping existing customers identify opportunities to gain more value.
• Excellent verbal and written communication skills in both German and English, with the ability to engage technical and business stakeholders.
• Proven ability to collaborate across teams and manage stakeholder relationships.
• A proactive learner with a growth mindset and resilience in dynamic sales environments.
• Passion and a drive to meet and exceed customer expansion revenue targets through solutions that deliver customer value.
• Resourcefulness, motivation, and a team player mentality.
• Comfort using AI tools to boost productivity and customer engagement. Experience with generative AI, like ChatGPT or similar, is a plus, but curiosity and a willingness to explore new technologies matter more.

Join our Village

• Company share options plan - every employee can eventually become a shareholder
• Cash allowance for health insurance - £4,200 yearly
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - £300 to get your home office set up!
• Temporary remote work from anywhere in the world (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift