IT Support Specialist
About StickerYou
StickerYou is a leading global e-commerce company for custom die-cut products such as stickers, labels, decals, temporary tattoos, and more. Our proprietary platform infuses automation technology and creativity to empower anyone to make the best custom products in any size, shape, and quantity. Business and consumers can make their marketing, packaging, décor, or personal expression professional grade.
We believe in the enormous power of customization. We are a smart, creative, and passionate group dedicated to growing the most talented and engaging people in Toronto, Canada. We proudly make custom products locally for the global market using software and advanced digital manufacturing.
We make what matters stick!
The Role
As an IT Analyst, you will be responsible for supporting the day to day office activities related to normal everyday computers and network usage for the office and remote users. Additionally, routine activities related to the on- and off-boarding process of StickerYou employees.
What You Will Do
IT Operations
Assist with installing and configuring software on the company’s computers
Provision computers and other computer devices
Maintain peripheral computer devices including but not limited to monitors, printers, user input devices, modems, adapters, IP phones, etc.
Connect shared network devices like printers, drives, IP phones, etc
Configure remote access, VPN, Wi-Fi on company’s computers and mobile devices
Maintain inventory of computer hardware and software
Maintain documentation of the local network and related information (how-to documents)
Procure computer hardware and software on demand
Monitor and help implement the company's security, backup, and antivirus protection policies
IT Infrastructure Management
Develop and implement information security, remote access, and data protection policies
Research, procure, provision, configure and support specialized and/or expensive shared IT infrastructure hardware and software like high-end servers, network equipment, security devices, server room equipment, etc.
Continuously and proactively monitor states of all business critical infrastructure elements, and develop and execute action plans in case of service disruptions or disasters
Develop, implement and monitor an IT infrastructure disaster recovery plan
Research, procure and maintain relations with third party IT service providers, like Internet, IP Phones, etc.
Manage advanced network services including but not limited to public and private DNS, DHCP,
Wi-Fi infrastructure, File sharing, network printers, network security (firewalls), centralized backups, data protection and antivirus protection
Manage and monitor Windows domain, Active directory and related Windows network services
Manage Hyper-V Virtual platform and corresponding virtual machines
Manage and monitor hosted IaaS implementations related to StickerYou public and private hosted software solutions
Develop, implement and utilize continuous IT infrastructure monitoring and alerting.
Production Analytics
Provide day-to-day technical support for production software, computers, equipment connectivity, scanners, and related systems.
Troubleshoot production system issues and coordinate with internal teams and external vendors to minimize downtime.
Support production applications including ONYX, Zund Cut Center (ZCC), Hybrid, Rasterlink and other manufacturing systems.
Assist in Workflow and production analysis leading to understanding inefficiencies/ bottlenecks and research/create opportunities for workflow automation
Maintain and carry out periodic audits of production software and IT infrastructure to ensure minimal operational downtime
Support integrations between production equipment, software, databases, and internal business systems.
Develop user stories for workflow automation for production cost centers and be single point of contact with the Dev team
Work closely with the Dev team and assist in upkeep/operations of IT/Software related to production cost centers
Maintain system documentation, troubleshooting procedures, configurations, and issue logs.
Collaborate with Product/Data Analyst for requirement generation of production analytics/reports
Participate in implementation, testing, and rollout of new production systems, equipment, and automation technologies.
Work on specific projects related to new installation, process improvements, cost reduction and waste management
Any other production tasks as assigned on case-to-case basis
Requirements
Post-secondary education in Computer Science or related field with minimum 1-3 years of experience in IT System Administrator role with IT Support background.
Knowledge of IT management software tools, networking, operating system and server architectures
Highly effective verbal and written communication skills;
You are motivated by a desire to provide excellent service; and
You are self-directed and comfortable taking initiative to get things done.
And most importantly…a genuine passion for the power of Stickers!!
Who You Are
Upbeat, optimistic, passionate and friendly.
Passion for detail, accuracy, and finding the solution to problems
Excellent communicator
Team player with strong time management skills and flexibility to adapt to our evolving operation
Work Arrangement
This is a hybrid role, with a mix of in-office and remote work. This position requires working from the office 2-3 days per week (Tuesday through Thursday).
Office Location
670 Caledonia Road, York, ON
Why StickerYou?
A high-growth company with a strong leadership team
Company-wide positive energy - people enjoy coming to work
Fast-changing environment with ample learning and growth opportunities
Growing a global Canadian brand that takes pride in local manufacturing
Strong corporate vision focused on making small companies better
Opportunity to serve a wide variety of small and medium-sized businesses
Use of cutting-edge e-commerce and digital print customization technology
Diversity & Inclusion
StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.
This posting is for a current, open position within StickerYou.
This opportunity is offered through HighlightTA, the on-demand talent team supporting StickerYou's growth.