Field Service Representative

Job Summary

The Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions *

Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.

Prepares & processes new orders using company issued equipment.

Brings issues and discrepancies to the attention of the appointed store representative.

Works as liaison between designated stores and Hillman Canada head office.

Travel between stores in selected region.

Performs other tasks as assigned by management.

Follow the store safety rules, and work in a safe and healthy manner

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

1-3 years in a retail vendor or big box environment or related experience

Competencies – Knowledge, Skills and Abilities

Excellent computer skills (MS Office) specifically MS Excel and Outlook.

Strategic thinker, good communicator and exceptional problem solver.

Performs function with a sense of purpose and a degree of urgency.

Creates a positive work environment by demonstrating and sharing functional/technical knowledge.

Strong interpersonal skills with an emphasis on teamwork.

Excellent organizational, analytical and communication skills (oral & written).

Organizational Awareness

Planning and Results Orientation

Customer Focus Leadership Communication and Interpersonal

Effectiveness Problem-solving and Decision-making

Teamwork, Creativity, and Innovation Continuous Professional Development