Assistant Front Office Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our hotel team, that's exactly what you'll do every time you come to work.

As an Assistant Front Office Manager, you'll support the Rooms Division Manager in leading the Front Office operation, ensuring the highest service standards while inspiring and developing a high-performing team. This role is ideal for an ambitious hospitality professional looking to take the next step toward becoming a Front Office Manager or future hotel leader.

Here's what you'll do during a typical day:

• Lead and inspire the team: Support the Rooms Division Manager in leading, coaching, and motivating the Front Office Team. Act as department leader in the absence of the Rooms Division Manager, ensuring smooth daily operations. Foster a positive, inclusive, and high-performing team culture through recognition, coaching, and development. Support onboarding, training, performance management, and talent development initiatives, and conduct daily briefings to ensure Team Members are equipped top deliver exceptional guest experiences.
• Deliver exceptional guest experiences: Welcome guests and ensure every interaction reflects Hilton's commitment to hospitality. Resolve guest concerns and service recovery opportunities promptly and professionally. Monitor guest feedback, Guest Assistance cases, online reviews, and satisfaction results to identify opportunities for improvement. Champion Hilton's "Make it Right" philosophy and service standards. Ensure VIP guests, Hilton Honor Members, and returning guest receive personalized recognition and service.
• Drive commercial performance: Promote Hilton Honors membership enrollment and engagement. Support revenue-driving initiatives including room upgrades, hotel services, and other upselling opportunities. Assist with room inventory management to maximize occupancy and revenue performance. Encourage a commercial mindset across the Front Office Team and support achievement of departmental KPIs.
• Ensure operational excellence: Support daily Front Office operations including arrivals, departures, guest requests and payment. Assist with scheduling and resource planning in line with business needs. Ensure Team Members maintain current knowledge of hotel facilities, services, promotions, and local recommendations. Collaborate closely with all hotel departments to deliver a seamless guest journey. Support implementation of new initiatives, operational improvements, and hotel projects.
• Maintain safety and compliance: Ensure compliance with Hilton brand standards, local legislation, GDPR requirements, and health and safety policies. Promote a safe and positive working environment for Team Members and guests. Support departmental audits and quality assurance activities.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, we're looking for someone who has:

• Previous experience within Front Office or a similar hotel operations department
• Minimum 1 year of leadership or supervisory experience within Front Office or a similar hotel operations department
• Strong communication skills in both Swedish and English, verbally and in writing
• A passion for delivering exceptional guest experiences
• The ability to coach, motivate, and develop others
• Strong organizational, time management, and problem-solving skills
• Commercial awareness and the ability to identify revenue opportunities
• Good IT and systems proficiency
• Hotel Management education or a similar hospitality qualification is advantageous
• A positive attitude and commitment to living Hilton's Values every day