Groups, Conference and Events Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Groups, Conference and Events Manager at Hilton Southampton, Utilita Bowl, you’re not just driving revenue by leading strategic GCE sales efforts - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay - Earn up to £38,765 per annum plus bonus, with opportunities to grow your career with Hilton.
• Incredible travel perks - Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts - Receive 50% off food and beverage at participating outlets.
• Free meals on duty - Helping you stay energised throughout your shift.
• Generous holiday allowance - Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton - Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme - Supporting you as you plan for the future.
• High street discounts - Access a range of exclusive savings through Perks at Work.
• Mental health resources - Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities - Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Here's what you'll do during a typical day:

• Drive GCE revenue: Manage a portfolio of high-value Groups, Meetings and Events enquiries with a focus on achieving and exceeding conversion targets
• Optimize business performance: Drive incremental revenue through strategic sales techniques, solution-based selling, and effective negotiation. Maximize profitability while maintaining strong client relationships and Hilton brand standards.
• Lead sales strategy execution: Execute and adapt to evolving GME sales strategies, ensuring alignment with hotel and regional commercial priorities.
• Stay ahead of the competition: Monitor market trends, competitor activity, and customer demand to identify opportunities for business growth. Partner closely with Revenue Management, Commercial, and Operations teams to develop winning sales strategies.
• Ensure process accuracy: Conduct regular spot checks on bookings to support audit readiness and high-quality execution across systems and procedures
• Promote the hotel: Organize and participate in promotional activities to increase visibility and drive GCE business
• Client Relationship Management: Act as a trusted advisor throughout the sales process, providing expert guidance and recommendations, Build strong relationships with corporate clients, agencies, event organizers, and key decision-makers. Understand each client's unique objectives and deliver tailored solutions that exceed expectations.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.