LuminAir Waiter/Waitress

Our rooftop bar and terrace, LuminAir, (aka "THE BAR ABOVE AMSTERDAM") is an inspiring destination from day to night, set in an ever-changing space: neither the view outside nor the ambiance inside will ever be the same twice. LuminAir is a beverage-led venue, featuring world-class mixology, exclusively crafted drinks inspired by the intensity of the light and the winds around the world The food menu offers modern Dutch and international bites, finger foods, and sharing plates, while the Eclipse menu-for (semi)private events of 30 to 125 guests-includes modern canapés, table snacks, bar bites, and cocktail dinners. Do you love seeing customers enjoy a drink you have recommended?

• Are you passionate about creating memorable customer experiences?
• Do you love seeing customers enjoy a drink or dish you’ve recommended?
• Are you a supportive and inclusive team member?
• Do you thrive in a fast-paced environment?

If so, the LuminAir Waiter/Waitress role is made for you!

KEY RESPONSIBILITIES

As LuminAir Waiter/Waitress you will:

1. Exceptional Guest Experiences

• Welcome customers to build relationships and create a great first impression
• Know your menus and signature items in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders
• Treat food allergies and dietary requirements with absolute seriousness
• Contribute to achieving restaurant revenue targets through upselling and personalized customer recommendations
• Communicate effectively with the culinary team and the bar team so that all orders are correct, well presented and delivered on time.
• Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and bar standards
• Check that guests’ experiences meet their expectations and take action to improve service and resolve complaints quickly, with support from your supervisor when needed.

2. Great Working Environment

• Work effectively with the restaurant team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.

3. Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.
• Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.
• Make sure that you record all transactions in the POS system accurately at the time of order that billing is accurate, and that cash handling complies with hotel guidelines.
• Assist in restocking inventory and equipment.
• Give feedback and suggestions to the Bar leadership team to improve guest and team member experiences.

Who are we looking for?

We’re looking for someone with a passion for food and beverage and at least 1 year experience in a similar position or Hotel Management School Education. Experience in a signature restaurant or destination bar would be an advantage.

To be successful in this position you will have:

• Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time.
• Excellent communication skills to create connections with diverse customers and share information clearly.
• Great teamwork and a positive attitude.
• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
• The perfect candidate is fluent in English (Dutch language skills and POS systems knowledge would be an advantage).

Equally important, what do we offer?

Being part of our team as LuminAir Waiter/Waitress means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!

You will notice this by the following, among other things:

• Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
• The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
• Growth and training opportunities, including through Harvard Learning and Hilton University
• Global career opportunities
• Wellness initiatives to help you thrive and be your best self
• Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day
• A pleasant, international work environment
• The best staff parties
• 50% Food & Beverage discount in our F&B Outlets
• Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the UPNL Discount program
• 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
• Free use of our fitness centre

USEFUL TO KNOW:

This position is available both full-time and part-time and will require working weekend and/or evening shifts. Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.