Operation Administrative Assistant

A Hotel Operations Administration Assistant plays a pivotal role in supporting the daily functions of various hotel departments ensuring seamless operations and exceptional guest experiences. Below is an overview of the key responsibilities and duties associated with this role across different departments:

1. Front Office:

• Guest Services: Assist in administration for front desk operations ensuring accuracy and adherence to hotel policies and procedures.
• Guest Relations: Develop guest services to enhance the guest experience.

2. Housekeeping:

• Administrative Support: Provide administrative assistance to the housekeeping department including meeting minutes and maintaining operational records.
• Communication: Serve as a liaison between housekeeping and other departments to ensure guest satisfaction and operational efficiency.

3. Engineering:

• Maintenance Coordination: Assist in scheduling and tracking maintenance tasks ensuring that all hotel facilities are in optimal working condition.
• Record Keeping: Maintain logs of maintenance activities equipment status and service requests.

4. Food and Beverage:

• Event Support: Provide administrative support for food and beverage operations including event planning menu coordination and liaising between operational departments.
• Inventory Management: Assist in tracking inventory levels ordering supplies and ensuring compliance with health and safety standards.

5. Kitchen:

• Administrative Assistance: Support kitchen operations by managing administration requirements ensuring accuracy and adherence to hotel policies and procedures.
• Compliance Monitoring: Ensure adherence to food safety regulations and assist in maintaining cleanliness and organization within the kitchen.

6. Recreation and Animation:

• Program Coordination: Assist in planning and organizing recreational activities and entertainment programs for guests.
• Guest Engagement: Promote and manage guest participation in various activities ensuring a memorable experience.

7. Hygiene:

• Compliance Monitoring: Assist in monitoring that all hotel areas adhere to hygiene and cleanliness standards.

8. Security:

• Safety Protocols: Assist in monitoring security measures to ensure the safety of guests and staff.
• Incident Reporting: Help in documenting and reporting security incidents coordinating with law enforcement when necessary.

9. Director of Operations:

• Administrative Support: Provide comprehensive administrative assistance to the Director of Operations including scheduling reporting and communication with department heads.
• Project Coordination: Assist in coordinating special projects operational improvements and strategic initiatives across departments.

In summary the Hotel Operations Administration Assistant is integral to the smooth functioning of hotel operations providing essential support across various departments to ensure guest satisfaction and operational excellence.

What are we looking for

An Operation Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Excellent verbal and written communication skills
• Excellent administration and IT skills
• Committed to delivering a high level of customer service both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous administrative experience in a fast paced environment

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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