【Waldorf Astoria Tokyo Nihonbashi】Chief Engineer

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for the entire engineering operations of all the hotel’s systems, plant, and equipment. You ensure the POMEC budget is utilised as efficiently and effectively as possible to satisfy guest needs, the property, and its assets. As a Chief Engineer, you’re not just assisting the Director in overseeing the safety and functionality of the property - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Partner in leading facility operations: Assist in directing the functionality, safety, and compliance of buildings, mechanical systems, electrical systems, HVAC, life safety systems, and grounds in accordance with federal, state, and local regulations
• Oversee facility maintenance: Perform facility inspections and supervise construction, installation, maintenance, and repairs of electrical, mechanical, and architectural systems
• Support property improvement projects: Assist in directing capital projects and property rehabilitations - including scheduling, budgeting, contractor bidding, and licensing/permitting - while ensuring regulatory compliance
• Oversee work order fulfillment: Ensure routine maintenance and repairs are assigned, verified, and documented in the property maintenance management system
• Ensure regulatory compliance: Communicate with government officials to maintain permits, coordinate inspections, and uphold safety and code standards
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Communication & Collaboration: Ensure professional, efficient, and thorough communication between Engineering and all other hotel areas, fostering positive interactions at both individual and department levels.
• Customer Service Focus: Maintain a high customer service focus, respecting guest privacy and ensuring their comfort and confidentiality.
• Sustainability & Efficiency: Manage the Lightstay Corporate Responsibility platform, drive sustainability projects, and monitor asset efficiencies on the building automation system.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Engineering degree or relevant certification
• 10+ years in hotel/building services or related field, 5+ years as Chief/Assistant Chief Engineer in a 5-star hotel
• Strong engineering background with trade expertise, trade-qualified in Electrical, Mechanical, or Plumbing/Gas Fitting
• Adapt to a flexible schedule; available 24/7 for emergencies
• Specialized knowledge in HVAC, water treatment, hydraulics, chillers, electronics, lighting, elevators, fire safety, and related systems
• Skilled in maintaining all hotel building services (e.g., security, A/C, plumbing, electrical, kitchen, laundry, lifts, TV/sound systems)
• Familiar with government regulations and technical standards