Customer Service Representative

Customer Service Representative

Position: Customer Service Representative

Location: On-site (Hawaii business hours)

Employment Type: Full-Time

Salary: Competitive and based on experience

We are looking for a reliable and friendly Customer Service Representative to join our team at Hire with Reef. The ideal candidate will be the first point of contact for our customers, delivering exceptional service and support across various channels. You will help resolve inquiries, process requests, and ensure a positive experience for all our clients.

As a vital part of our team, you will contribute to customer satisfaction and retention by providing timely and professional responses while maintaining accurate records.

Requirements

Key Responsibilities

• Customer Interaction - Respond promptly and courteously to customer inquiries via phone, email, and chat.
• Issue Resolution - Identify customer needs and provide effective solutions, escalating complex issues as appropriate.
• Order and Account Support - Assist customers with order status, account updates, and general information.
• Data Entry and Record Keeping - Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Team Collaboration - Work closely with other departments to ensure customer satisfaction and improve service delivery.

Required Skills & Qualifications

• Customer service experience - Previous experience in a customer-facing role is preferred.
• Excellent communication skills - Clear and effective verbal and written communication abilities.
• Problem-solving skills - Ability to handle and resolve customer concerns professionally and efficiently.
• Organized and detail-oriented - Capable of managing multiple tasks and maintaining accuracy.
• Technologically proficient - Comfortable using CRM and other relevant software.

Preferred Qualifications

• Experience with customer support tools and platforms - Familiarity with Zendesk, Freshdesk, or similar is an advantage.