Field Service Engineer

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The opportunity

As a Field Service Engineering Experienced Professional at Hitachi, Ltd., you will be responsible for providing expert technical support and maintenance for complex Hitachi products and systems at customer sites, ensuring optimal performance and customer satisfaction.

How you’ll make an impact

* Perform installation, commissioning, maintenance, troubleshooting, and repair of Hitachi's advanced systems and equipment at customer locations.

* Diagnose and resolve complex technical issues, often requiring in-depth knowledge of electrical, mechanical, and software components.

* Conduct preventative maintenance and calibration activities to ensure system reliability and compliance with specifications.

* Provide on-site technical training and guidance to customers on product operation, maintenance, and best practices.

* Collaborate with engineering, sales, and support teams to resolve escalated issues and provide feedback for product improvement.

* Document all service activities, including diagnostics, repairs, parts used, and customer interactions, accurately and thoroughly.

* Maintain a high level of customer satisfaction through professional communication, timely service delivery, and effective problem-solving.

* Adhere to all company safety policies and procedures, as well as customer site regulations.

* Manage spare parts inventory and service tools efficiently.

* Participate in on-call rotations and travel extensively as required to support customer needs.

Your background

* Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.

* Minimum of 5 years of proven experience in field service engineering, preferably with complex industrial or IT systems.

* Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues under pressure.

* Expertise in troubleshooting electrical, mechanical, and software components.

* Proficiency in reading and interpreting technical manuals, schematics, and diagrams.

* Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.

* Demonstrated ability to work independently and manage time effectively in a field-based role.

* Valid driver's license and a clean driving record are required.

* Ability to travel

More about us

The minimum salary for this position in the location specified is as follows:

• Starting from: 38000 € gross

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

Our benefits offering for this role generally includes:

• Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model, Well-beingplatform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores).

Applicable CBA: Metalmeccanico

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.