Service Sales Specialist

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Job Description:

As a Service Sales Specialist, you will be part of our international Grid Automation Service Sales Team. We provide Service Solutions for substation automation systems, control and protection, cyber security, communication and telecontrol technology.

The team is highly motivated with a strong customer and service-oriented approach. It is our ambition to provide high quality service, delivering solutions aligned with customers' needs. In this role you are responsible for Service tenders from initial customer request to contract closing and handover to operations.

Developing Service sales account plans to ensure growth, building long-term customer relationships, driving high levels of customer satisfaction, ensuring expected response to specific customer needs and issues are key success factors for this position.

Responsibilities:

• Implement the service sales strategy and growth plans, engaging with the installed base (IB) to promote upgrades and value-added solutions.

• Use IB data to identify and develop sales opportunities for Service products and solutions, focusing on the entire Hitachi Energy Service portfolio.

• Conduct sales calls, perform customer facility walk-throughs, generate sales leads, and develop new market opportunities based on market trends.

• Establish long-term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.

• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate contract details, and manage the administrative sales process.

• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.

• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost-effective solutions, and comply with health and safety directives.

• Provide technical direction for service sales training to less-experienced staff and support management with key data and insights on markets and effective service selling tactics.

Your background

• Bachelor’s degree in Engineering or technical disciplines or similar.

• Proven experience in sales, sales support, and/or service of power systems/solutions.

• If you have experience working with electric substation equipment (i.e. IED, RTU, SCADA, Communications, etc.), recent technical sales and/or client-facing experience presenting electric substation equipment solutions, this is is highly preferred.

• Being familiar with Operations & Maintenance practices of electric substation equipment and substation construction.

• In order to meet your customers, you will need to be available to travel.

More about us:

Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, flexible working hours, professional development opportunities, and a supportive work environment that encourages growth and innovation through career development programs and Employee Resource Groups (ERGs). Specific benefits depend on the location and will be communicated during the interview process. Ready to make an impact? Apply now and join us to inspire the next era of sustainable energy!

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.